Overview
Roles and Responsibilities:
Provision of a first-rate technical service to IP’s customers ensuring the company’s standards of excellence are utilised and driving ‘customer delight’.
- Determine users’ technical needs and provide them with appropriate solutions
- Manage network configurations to ensure that all computers on a network can communicate effectively
- Test computers peripherals, hardware and software to ensure that they are working appropriately
- Upgrade software, patches and operating systems on a continuous basis
- Install and configure printers
- Troubleshoot hardware and software problems
- Act as a technical resource in order to assist users with resolving computer issues
- Answer tickets and emails pertaining to users’ computer problems
- Ensure that all computers are secured effectively by installing and updating antivirus software
- Set up and organize IPs appropriately
- Train users on new software
- Analyse network problems and manage preventative maintenance procedures
- Explain the role of network applications and equipment to the end users
- Maintain documentation of technical maintenance procedures carried out
Preferred Skills:
- Excellent oral and written skills
- Communicate effectively at all levels
- Ability to prioritise
Experienced with:
- Micorsoft Office365
- Microsoft Sharepoint
- Microsoft Exchange
- Microsoft Outlook
- RDP Protocols
Submit your Resume/CV: recruit@jobseekers.ph
