Overview

Roles and Responsibilities:

Provision of a first-rate technical service to IP’s customers ensuring the company’s standards of excellence are utilised and driving ‘customer delight’.

  • Determine users’ technical needs and provide them with appropriate solutions
  • Manage network configurations to ensure that all computers on a network can communicate effectively
  • Test computers peripherals, hardware and software to ensure that they are working appropriately
  • Upgrade software, patches and operating systems on a continuous basis
  • Install and configure printers
  • Troubleshoot hardware and software problems
  • Act as a technical resource in order to assist users with resolving computer issues
  • Answer tickets and emails pertaining to users’ computer problems
  • Ensure that all computers are secured effectively by installing and updating antivirus software
  • Set up and organize IPs appropriately
  • Train users on new software
  • Analyse network problems and manage preventative maintenance procedures
  • Explain the role of network applications and equipment to the end users
  • Maintain documentation of technical maintenance procedures carried out

Preferred Skills:

  • Excellent oral and written skills
  • Communicate effectively at all levels
  • Ability to prioritise

Experienced with:

  • Micorsoft Office365
  • Microsoft Sharepoint
  • Microsoft Exchange
  • Microsoft Outlook
  • RDP Protocols

Submit your Resume/CV: recruit@jobseekers.ph

Tagged as: Technical Support Engineer