2014
Bachelor of Arts Major In English
Isabela State University
Hi! You can call me Mae.
I am a highly attentive professional with a strong background in healthcare administration and international customer support. Proven track record in medical assistance, successfully managing patient care, clinic scheduling, inventory control, and digital media graphics. Transitioned into fast-paced customer service environments, effectively handling multi-channel client interactions across calls, emails, and social media. Experienced call center agent skilled in problem-solving and delivering tailored communication solutions for diverse U.S. and Australian customer bases.
My Skills and Competencies
Customer Service
Social Media Management
Graphic Design
Data Entry
Medical Assistance
Sales
Certificates
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My Experience and Education
April 28, 2026
-
Present
General Virtual Assistant
(VA)
-Track product pricing and inventory metrics.
-Maintain data accuracy by updating product prices and catalog details.
-Generate monthly Excel reports to analyze sales trends and pricing data
February 13, 2023
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October 20, 2026
Orchid Cybertech Services Incorporated
(Associate - Customer Support - Sales department (WFH set-up))
-Assisted customers from Australia with inbound calls regarding the relocation or address change of their broadband services.
-Provided tailored plans based on individual needs and facilitated plan changes to ensure customer satisfaction.
July 2022
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December 2022
Concentrix CVG Philippines Inc.
(Advisor I, Sales (Sales Representative))
-Handled inbound calls for a telecommunication account from U.S. customers, identifying their needs and providing tailored solutions.
-Delivered information about products and services and processed customer orders efficiently.
February 2018
-
May 2023
Skinovate Beauty Clinic by MK Aesthetic and Dermatology Clinic INC.
(Senior Medical Assistant / Clinic Secretary / Customer Service / Part-time Graphic Designer)
-Assisted patients during visits, explaining procedures and post-medication
instructions.
-Supported Doctors and Nurses during procedures.
-Managed inventory and ordered supplies.
-Responded to inquiries via email, calls, and social media, providing information
about products and services.
-Scheduled appointments and maintained accurate client records.
-Mid-2020: Started creating engaging visual content for social media, including
graphics for clinic promotions, advisories, and product highlights to enhance brand
visibility.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Medical Assistant
Assist in patient care by organizing schedules and records, and educating patients on medications and treatment plans.
Sales
Drive revenue by building relationships, identifying customer needs, and promoting products to achieve sales targets.
Customer Service
Deliver excellent support by resolving customer concerns, answering inquiries, and ensuring a positive experience.