2016
Bachelor of Elementary Education
Mindanao State University
More Info About Me
I have over 10 years of professional experience handling customer support, billing, and backend operations. I specialize in helping online businesses and e-commerce stores stay organized by managing their daily customer service, shipping, and order processing.
What I can handle for your business:
🚀 E-commerce Support: Drafting invoices in Shopify, pulling Amazon fulfillment orders, and keeping store data updated.
📦 Shipping & Logistics: Creating shipping labels using ShipStation, eshipping, Mycarrier and the FedEx website, organizing LTL shipments, and manually creating and separating Purchase Orders (POs) for your different suppliers.
🎧 Customer Service: 3 years of experience handling multi-channel support using Gorgias for email, LiveChat for chat support and answering phone calls.
💳 Billing & Insurance Experience: 2 years of billing experience working with systems for Citibank and PayPal, plus 4 years of experience working with an insurance company.
I am reliable, detail-oriented, and fully comfortable working remotely. My goal is to take care of your daily administrative and shipping tasks so your business runs smoothly.
My Skills and Competencies
Customer Service
Admin Assistant
Data Entry
Order Processor
Logistics Coordinator
Shopify and Amazon Customer Support
Supply Coordinator
Certificates
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E-commerce Operations, Logistics Specialist , Shopify, Amazon Store Management , Multi-Supplier Fulfillment and LTL Freight Coordination
Customer Service Representative
01/02/2023
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07/12/2026
DuraWeather Poly
(Customer Support)
* E-commerce & Store Operations:** Independently manage daily multi-channel store workflows and backend operations across Shopify and Amazon Seller Central.
* Order Fulfillment & Logistics:* Process customer orders, generate domestic shipping labels using ShipStation and FedEx, and keep product inventory data accurately updated.
* Supplier Management:* Coordinate directly with US-based suppliers to handle manual purchase orders (POs) and streamline domestic shipping timelines.
* Multi-Channel Customer Support:* Manage the daily customer service inbox using Gorgias, responding promptly to customer inquiries, live chats, and phone calls using JustCall.
* Problem Resolution:* Resolve complex customer issues regarding domestic order tracking, product specifications, and billing updates to ensure an excellent buyer experience.
2022
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28/02/2023
Bucknell Property Ltd.
(Real Estate Admin Assistant/Personal Assistant)
*Admin Task
= Providing administrative support to the Property Managerï€
= Answering tenants’ inquiries via phone, email, or chatï€
= Processing tenant referencingï€
= Supporting tenant onboarding and off boardingï€
= Sending Invoices to clients and tenantsï€
= Drafting and delivering eviction notices, agreements and contractï€
= Assisting in the collection of delinquent rentï€
= Rent Audit to all propertiesï€
= Scheduling and coordinating maintenance and repairsï€
= Book Property Servicer for inspection during move-out/in processï€
= Scheduling and coordinating with Cleanersï€
= Inventory report creationï€
= Maintaining accurate records of all transactionsï€
= Working collaboratively with other staff members to ensure operational efficiency.ï€
= Data entry of utilitiesï€
= Email Managementï€
*Personal Assistant
= Handling phone calls, emails, and other communicationsï€
= Preparing documents, reports, and other materials as requestedï€
= Arranging travel plans and accommodations for business tripsï€
= Researching and gathering information pertinent to projectsï€
= Providing administrative support to other departments as neededï€
= Performing general office tasks including filing, copying, sorting, and organizing documentsï€
= Assisting with special projects as assignedï€
2020
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2022
Transworld System Corp. (TSI)
(Mortgage Associate)
* Handled mortgage loan verification and account updates for major international financial clients, including Wells Fargo and JP Morgan.
* Contacted insurance companies and agencies directly via outbound calls and emails to verify loan insurance coverage, renewals, and policy statuses.
* Collected, processed, and documented renewal data to update mortgage documents and maintain highly accurate backend records under strict deadlines.
* Researched and resolved customer account discrepancies related to insurance coverage, managing updates such as policy cancellations or reinstatements.
2018
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2019
Sitel ( Metlife Auto & Home )
(Insurance Customer Service Representatives)
= Respond promptly to customer inquiries via telephone and email.
= Provide accurate information about MetLife Auto and Home insurance products and services.
= Assist customers with the filing of claims, policy changes, and billing questions.
= Ensure customer satisfaction by resolving any customer complaints or issues in a timely manner.
= Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
= Follow up on customer inquiries not immediately resolved and refer related issues to the appropriate departments for resolution.
2017
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2018
Alorica (Paypal)
(Customer Support)
* Responded to customer inquiries in a timely manner via phone, providing accurate information about account products and features.
* Assisted users with step-by-step troubleshooting for standard technical and account access issues.
* Created and managed customer profiles, ensuring all personal and financial data stayed accurately updated.
* Investigated and resolved customer complaints with a focus on professional, helpful communication.
* Handled general user navigation support for the website and mobile application interfaces.
2016
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2017
Convergys
(Collection Specialist)
= Contact delinquent customers to collect payments and negotiate payment plans.
= Monitor customer accounts for past due amounts and take appropriate action to secure payment.
= Research customer accounts for discrepancies and resolves as needed.
= Negotiate, resolve, and establish payment arrangements with customers
= Generate reports to provide updates on account status, payment collection and customer account history.
= Ensure customers are aware of payment terms and options.
= Help Customer Set up Auto Pay.
E-commerce Operations, Logistics Specialist , Shopify, Amazon Store Management , Multi-Supplier Fulfillment and LTL Freight Coordination
E-commerce Operations, Logistics Specialist , Shopify, Amazon Store Management , Multi-Supplier Fulfillment and LTL Freight Coordination
Admin Assistant
I'm an admin assistant and a PA in a letting agent. I handle all new incoming tenants and exiting tenants.
Order Processing
Efficiently handle order processing, ensuring accuracy, fast fulfillment, and seamless coordination with shipping teams.
Supply and Logistics Operations
Manage supply and logistics operations, ensuring timely delivery, accurate inventory, and smooth coordination.
E-commerce Operation
Efficiently manage e-commerce operations, ensuring accurate order processing, timely fulfillment, and excellent customer
Customer Support
Customer Support by providing assistance to the customers and to your business.
Testimonials
Bucknell Property
She has proven to be a hardworking, reliable, and valuable asset to our team. Her dedication and commitment to her work have been instrumental in the success of our projects.
We are confident that she will provide the same level of quality service and dedication to any new client with whom she chooses to work. We highly recommend Hainz, and we give her our full support.
TSI - Gie
Hainz has been excellent customer support for me over the couple of years. She has always been prompt in responding to our customer's inquiries, and I have never had any issues with them. She is knowledgeable, professional and friendly, and I have always felt that she genuinely cares about her customer satisfaction. I highly recommend her as customer support.