Versatile and results-driven professional with over 8 years of experience across administration support, project management, social media management, content creation, technical support, and customer service. Adept at managing client relationships, coordinating cross-functional teams, and delivering high-quality service and digital content that drives engagement, retention, and business growth. Proven track record in exceeding KPIs, including customer satisfaction, response time, and repeat engagement, while mentoring teams and improving operational processes. Skilled in leveraging modern tools and platforms to streamline workflows, enhance communication, and optimize project outcomes, including Notion, Trello, Basecamp, GoHighLevel, Metricool, ManyChat, Canva, CapCut, Google Workspace, Zoom, Webex, and CRM systems. Experienced in developing and executing social media and content strategies that align with brand voice, increase visibility, and foster audience loyalty. Known for building strong client and team relationships, translating strategic ideas into actionable plans, and consistently achieving measurable results. Passionate about combining creativity, analytical thinking, and technical expertise to market services effectively, drive engagement, and support business growth in both remote and onsite environments. Available for opportunities to apply relevant skills in executive virtual assistance or business operations within AU/NZ, Canada, US or UK time zones.
