Results‑oriented and highly organized administrative and operations professional with nearly 19 years of experience in the construction industry. Specialized expertise in executive assistance, sales administration, staff supervision, and back‑office management. Proficient in calendar and email management, purchase order processing, report preparation, and basic accounting. Proven success in streamlining administrative processes, strengthening team coordination, and supporting senior leadership in fast‑paced, deadline‑driven environments. Recognized for meticulous attention to detail, excellent communication skills, and discretion in handling confidential information. Experienced in both on‑site and remote support, with a strong ability to optimize internal systems and enhance operational efficiency. Ready to deliver value in administrative leadership and back‑office management roles across diverse industries.

Assistant Manager Back-end - Parts and Service Sales

Civic Merchandising, Inc.

* Prepare, process, and forward quotation to sales representative and/or customer.
* Handle customer purchase orders efficiently.
* Generate sales invoice (SI) and delivery receipts (DR).
* Monitory weekly and monthly outstanding sales invoices and delivery receipts.
* Updated and consolidate weekly and monthly quotation reports (including proposals, wins and losses) across all branches.
* Compile and update monthly Customer Satisfaction Survey (CSS) reports conducted by Volvo officers using Salesforce.
* Prepare monthly sales and retail reports for all branches and submit to the Senior Vice President of Parts and Service Sales (SVP - PSSD).
* Consolidate and track monthly quotas and annual forecast of all branches.
* Draft departmental Key Result Areas (KRAs) and performance targets.
* Prepare appraisals and set individual targets for PSSD sales clerks.
* Direct clerical team operations, ensuring effective task delegation, coverage, and recruitment.
* Lead staff development through training, coaching and conduct regular meetings.
* Arrange domestic and international travel requirements for the SVP - PSSD.
* Act as appointment setter and schedule meetings.
* Monitor and consolidate itinerary and visitation reports via Tarkie (Salesforce).
* Issue receipts for payments and perform data entry for accounts receivables.
* Track and monitor outstanding accounts receivables.
* Prepare PowerPoint presentations and minutes of the meetings (MOM) for sessions led by SVP - PSSD.
* Collaborate with cross-functional departments to address and resolve issues efficiently.
* Assisting in marketing activities and company events outreach programs.

Supervisor Back-end - Parts and Service Sales

Topspot Heavy Equipment, Inc.

* Prepare, process, and forward quotation to sales representative and/or customer.
* Handle customer purchase orders efficiently.
* Generate sales invoice (SI) and delivery receipts (DR).
* Monitory weekly and monthly outstanding sales invoices and delivery receipts.
* Updated and consolidate weekly and monthly quotation reports (including proposals, wins and losses) across all branches.
* Compile and update monthly Customer Satisfaction Survey (CSS) reports conducted by Volvo officers using Salesforce.
* Prepare monthly sales and retail reports for all branches and submit to the Vice President of Parts and Service Sales (VP - PSSD).
* Consolidate and track monthly quotas and annual forecast of all branches.
* Draft departmental Key Result Areas (KRAs) and performance targets.
* Prepare appraisals and set individual targets for PSSD sales clerks.
* Direct clerical team operations, ensuring effective task delegation, coverage, and recruitment.
* Lead staff development through training, coaching and conduct regular meetings.
* Arrange domestic and international travel requirements for the VP - PSSD.
* Act as appointment setter and schedule meetings.
* Monitor and consolidate itinerary and visitation reports via Civicweb.
* Issue receipts for payments and perform data entry for accounts receivables.
* Track and monitor outstanding accounts receivables.
* Prepare PowerPoint presentations and minutes of the meetings (MOM) for sessions led by VP - PSSD.
* Collaborate with cross-functional departments to address and resolve issues efficiently.
* Assisting in marketing activities and company events outreach programs.
* Update Risk Register and SRDS.

Secretary - Vice President of Parts and Service Sales

Civic Merchandising, Inc.

* Prepare, process, and forward quotation to sales representative and/or customer.
* Handle customer purchase orders efficiently.
* Generate job order (J.O), sales invoice (SI) and delivery receipts (DR).
* Monitory weekly and monthly outstanding sales invoices and delivery receipts.
* Updated and consolidate weekly and monthly quotation reports (including proposals, wins and losses) for Manila.
* Compile and update monthly Customer Satisfaction Survey (CSS) reports conducted by Volvo officers using Salesforce.
* Prepare daily and monthly sales reports for all branches and submit to the Vice President of Parts and Service Sales (VP - PSSD).
* Consolidate and track monthly quotas and annual forecast of all branches.
* Arrange domestic and international travel requirements for the VP - PSSD.
* Act as appointment setter and schedule meetings.
* Monitor and consolidate itinerary and visitation reports via Civicweb.
* Issue receipts for payments and perform data entry for accounts receivables.
* Track and monitor outstanding accounts receivables.
* Prepare PowerPoint presentations and minutes of the meetings (MOM) for sessions led by VP - PSSD.
* Assisting in marketing activities and company events outreach programs.

Bachelor of Science in Computer Science

STI College

* Sales Administration
* Team Leadership and Supervision
* Administrative and Clerical Support
* Calendar and Email Management
* Basic Accounting
* Sales Invoice and Billing Support
* Sales Documentation and Recordkeeping
* Management Skills
* Customer Service Support
* Written Communication
* Professional Email
* Chat Communication
* Data Entry and Record Management
* Remote Work Efficiency and Time Management
* Conflict Resolution and De-escalation
* Critical Thinking

* Microsoft Office Suite
* Google Workspace
* Chatgpt
* Copilot
* Basic Canva
* Grammarly
* Asana
* Meta Business Suite
* Salesforce
* Asana
* NetSuite
* GoBizSuite
* Brandsuite
* Quickbooks
* Xero
* Zoom
* Telegram
* Viber
* Whatsapp
* Slack
* Clickup