Bachelor of Science in Hospitality Management
STI College Fairview
Career shifter with strong experience in hospitality leadership, specializing in team supervision, customer experience, and operational coordination in a fast-paced environment. I have supported promotional activities and developed basic exposure to visual content creation, building my interest in social media management and digital marketing.
Currently transitioning into a Social Media Manager VA role with focus on content creation, brand voice consistency, and audience engagement. I bring a client-focused approach, strong adaptability, and the ability to help brands build consistent and engaging social media presence.
STI College Fairview
Oversee daily operation to ensure smooth and efficient workflow. Assist in implementing promotional activities. Supervise baristas and ensure high standards of service and productivity. Perform daily operations, including cash handling and shift reports.
Trained a new team member regarding the standard of all beverages. Handling and resolving customer complaints. Assist to monitor the employee’s productivity, Managing Inventory and Handling work schedule.
Growing brand visibility and engagement by sharing content in relevant Facebook groups and interacting with online commu
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.