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BSBA major in Marketing Management
AMA University Philippines
My Professional Journey
Hello i’m Riza, My journey to becoming an Executive Virtual Assistant has been shaped by every role I’ve embraced.
From Customer Service and Cashiering to Housekeeping Team Leader, and eventually being promoted to Help Desk Officer, each experience strengthened my communication, organization, leadership, problem-solving, and attention to detail.
Today, I’m starting a new chapter in the VA industry—bringing those skills into administrative support, calendar and task management, client communication, and business operations.
I’m continuously learning, growing, and committed to becoming the kind of Executive Virtual Assistant clients can rely on.
Client Communication Support
Costumer Support
Administrative assistant
Executive assistant
Social Media Management
Graphic Designer
Data Encoder
Content Creator
Certificates
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Administrative and Operational Support
Experienced in managing day-to-day operations, maintaining organization, and supporting smooth workflow.
2026
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2026
ProVa PH
(General Virtual Assistant)
Completed professional training through ProVA PH, including a 30-Day AI-Powered Virtual Assistant Bootcamp and General Virtual Assistant Training. Developed practical skills in administrative support, inbox and calendar management, file organization, project management, business reporting, workflow documentation, social media and email marketing, and AI-powered task automation using ChatGPT, Trello, and ClickUp. The training strengthened my ability to provide efficient, organized, and technology-driven virtual assistance aligned with modern business needs.
2022
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2023
Teleperformance PH
(Costumer Service)
Provided professional customer support through inbound and outbound calls, resolved customer concerns, processed requests and transactions, maintained accurate records, and ensured high levels of customer satisfaction while meeting company performance standards.
2023
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2024
Jollibee food Crop.
(Cashier / Costumer Service / Oncall Cleaner)
Handled cash and card transactions accurately, processed customer orders, issued receipts, and maintained an organized and efficient checkout area. Provided friendly customer service, addressed inquiries, and ensured a smooth and positive customer experience.
2024
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2026
JAWA
(Housekeeping/TeamLeader/HelpDesk Officer)
Promoted from Housekeeping Team Member to Team Leader and later to Help Desk Officer based on strong performance and reliability. Supervised daily housekeeping operations, coordinated team tasks, maintained service standards, and responded to guest requests and concerns. As Help Desk Officer, handled inquiries, coordinated requests, communicated with different departments, and ensured timely resolution of guest needs.
Task and Priority Management
Skilled in organizing daily responsibilities, prioritizing urgent tasks, and meeting deadlines efficiently.
Administrative Assistant
Organizing tasks, managing schedules, and providing reliable support to keep daily operations running smoothly.
Data Encoder / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Virtual Assistant
Providing proactive support through calendar, email, task, and priority management.