I am a motivated and reliable professional with experience in customer service, medical assistance, patient coordination, medical billing, and administrative support. I am passionate about helping people, staying organized, and delivering quality work with professionalism and care.
Public Administration is the management and implementation of government policies and services for the public.
The core function is to book meetings (either in-person or virtual) between qualified leads and the sales team for further engagement.
- Respond to customer inquiries via phone,
- Diagnose technical problems by gathering
information and replicating issues
- Provide step-by-step guidance to resolve
software, hardware or
network issues.
- Escalate complex issues to higher-level
technical teams when necessary.
- Record the details of a patient's examination
- Clinical history, current complaints,
diagnoses, procedures performed
(either by the physician or other healthcare professionals)
- Medical orders given (including
prescriptions and tests. - -
Eligibility check
- Then documentation
- Adding ICD and CPT codes
- Finalize the claim.
- Respond to customer inquiries via phone,
- Provide accurate information about
products, services, pricing,
and company policies.
- Process orders, applications, returns,
and account updates.
- Resolve customer complaints by
identifying the problem, offering
solutions, and following up to ensure resolution.
- Escalate complex issues to supervisors or specialized departments when necessary.
Communication: Answering and directing phone calls,
responding to emails, and providing information.
Scheduling: Organizing and confirming
meetings and appointments, and arranging travel
Document preparation: Creating, editing,
and proofreading correspondence, reports, presentations, and other
materials.
Office management: Maintaining office
supplies and inventory, and ensuring the proper use of office
equipment.
Record keeping: Developing and
maintaining filing systems, and recording meeting minutes.
Research: Compiling data and statistics
for research, and conducting fiscal reviews and surveys.
Training: Supervising and training office
staff, and providing educational opportunities.
Project management: Handling multiple
projects, and helping to implement new programs and procedures
Customer service: Greeting visitors and
providing general support.
Expense reporting: Submitting and
reconciling expense reports.
I provide professional customer service and appointment setting support, handling client inquiries, managing calls, and
Assisted patients with appointment scheduling, inquiries, and follow-ups while managing medical records.
Handled accurate data entry, sourced qualified leads & executed targeted email campaigns to engagement and conversio
