Aira Cernias

Virtual Assistant | Admin Support | Appointment Setting
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Contact Information
  • cerniasaira@gmail.com
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  • +639239870977
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  • Santa Maria, Bulacan
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About

I am a detail-oriented Virtual Assistant specializing in administrative support, email management, and appointment setting. I have experience supporting backend operations, including managing client communications, organizing case files, scheduling appointments, and maintaining CRM records using tools like Clio.

I am proactive, organized, and dedicated to helping businesses run smoothly and efficiently.
EDUCATIONAL BACKGROUND
2014 - 2016

Bachelor of Elementary Education Major in Special Education, National Teachers College

CERTIFICATION

- General Virtual Assistant Training 2022
- Voices of Inclusion: A Guide to Building a Cooperative and Inclusion Classroom 2016
- 21st Century Teachers: Involvement in Peace Education 2016
- K-12 Implementation: Challenges and Action & NTC: Call to Action 2015
EXPERIENCE
2024 - 2026

Virtual Assistant, Freelance / Remote

- Assist a Legal Virtual Assistant in managing administrative tasks for a California-based law firm
- Manage and organize client emails to ensure timely responses and proper documentation
- Schedule appointments and coordinate meetings with clients
- Input and update client information in CRM (Clio)
- Organize digital case files and maintain accurate records
- Assist with lead outreach and follow-ups
- Support daily operations to improve workflow efficiency
2016 - 2019

Private Tutor, Freelance

- Provided one-on-one tutoring for a primary student in reading and writing
- Developed patience, communication, and organizational skills
SKILLS

Administrative Support

Assisting with daily tasks to keep operations organized and efficient.

Email Management

Organizing inbox, responding to emails, and ensuring timely communication.

Calendar Management

Scheduling appointments, managing calendars, and avoiding conflicts.

Data Entry

Accurate data input, updating records, and maintaining organized information.

File Management

Organizing digital files, documents, and folders for easy access.

Lead Follow-up

Assisting with reaching out to leads and maintaining communication.

Customer Support (Email/Chat)

Handling inquiries and providing clear, professional responses.

Tools & Systems

CRM Management (Clio)
- Managing client records, updating information, and organizing workflows using Clio CRM.
Google Workspace
- Using Google Docs, Sheets, and Calendar for collaboration and task management.
Microsoft Office
- Creating and editing documents using Word, Excel, and related tools.
Scheduling Tools (Calendly or similar)
- Setting up and managing appointment bookings and availability.