2015
Information Technology
STI College
Executive Virtual Assistant | Technical Support and Data Administration
I am a Customer Service and IT Support Professional with over 10 years of experience in technical troubleshooting, financial services, healthcare support, and reporting administration. Known for accuracy, empathy, and process discipline. I aim to deliver reliable virtual assistance that enhances productivity and client satisfaction.
I bring professionalism, reliability, and adaptability to every task. My background in customer service, reporting administrator / data entry and technical support ensures I can handle divers responsibilities with precision and care.
My Skills and Competencies
Social Media Management
Data Entry
Email Management
Administrative Support
Customer Service
Appointment Setting
Certificates
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My Experience and Education
2026
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2026
Pro VA Philippines (Freelance)
(Data Entry)
Data cleansing and updating, validation and Administrative support. Generate weekly / monthly report. Enrolled in a VA training program, and my mentor assigned multiple hands-on projects and tasks that I completed to gain practical experience
2024
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2026
Concentrix
(Advisor I, Customer Service (Financial / Collection))
Assisted customers via chat, email and outbound calls for lease processing support. Verified data and reviewed documents for compliance and accuracy
2023
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2024
Dexcom Philippines Inc
(Technical Support Representative)
Guided patients on glucose monitoring devices and resolved technical issues. Supported onboarding and account creation for new users.
2022
-
2023
AFNI Philippines
(Customer Service Representative)
Delivered chat-based support including troubleshooting, billing explanations and account management
2021
-
2022
Convergys
(Reporting Administrator)
Developed weekly/monthly incentives and client dashboards; prepared month-end reports.
2015
-
2021
Convergys
(Technical Support)
Handled high call volumes to support plan upgrades, account changes, and service inquiries. Created tickets for onsite visits and processed cancellations with clear customer communication.
My Services
Appointment Setting
Manages patient scheduling. confirming, rescheduling, and canceling patient appointment (checkups, procedures, consults)
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Accurately inputting, updating, and maintaining information and generate reports