Ama Mitzi Khate Dizon

General Virtual Assistant
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Contact Information
  • amkedizon@gmail.com
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  • +63 976 068 1580
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  • Angono, Rizal, Philippines
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Core Skills

Data Entry and File Organization
Email, Calendar, and Schedule Management
Time Management and Attentional to Detail
Multi-tasking and Flexibility
Client Communication and Relationship Management
Report Preparation and Documentation
Virtual and Administrative Assistance
Remote Work and Independent Task Handling
Customer Service
Appointment Booking and Coordination
Trainings & Certifications
2022

General Virtual Assistance

General Virtual Assistance Certification – Department of Information and Communications Technology, Philippines
2026

General Virtual Assistance

General Virtual Assistance Certification – ProVA Philippines
Professional Summary

With strong organizational skills, adaptability, and a solid work ethic, I excel in fast‑paced environments where accuracy, time management, and clear communication are essential. My background in Virtual Assistance trainings, combined with hands‑on experience in administrative support, customer service, and data entry, has equipped me to deliver reliable, efficient, and high‑quality results. Dependable and easy to work with, I take pride in streamlining operations and handling daily tasks so businesses can focus on their bigger priorities.
Professional Work Experience
2025 – 2026

Contracts Manager (Part‑Time), Freelance

Negotiated and managed 30+ client and contractor agreements with zero compliance violations.
Implemented contract tracking system that reduced renewal delays by 40%.
Identified and mitigated contractual risks, decreasing potential disputes by 25%.
Streamlined templates and workflows, cutting drafting time by 20%.
2024 – 2025

Live Chat Customer Service Representative, Concentrix – Air New Zealand

Resolved 80+ daily customer inquiries with a 95% satisfaction rating.
Reduced average resolution time by 20% through optimized use of GDS tools.
Processed payments, refunds, and vouchers totaling $500K+ with zero errors.
Supported Airpoints members, improving loyalty program response efficiency by 15%.
2022 – 2024

Virtual Assistant - Data Entry, Freelance

Processed 10,000+ records with 99.8% accuracy, supporting financial audits.
Managed and responded to 200+ daily emails, ensuring 24‑hour SLA compliance.
Maintained organized digital filing system, reducing retrieval time by 30%
2020 – 2022

Virtual Administrative Assistant, Freelance

Oversaw inbox management of 150+ daily emails, achieving 100% timely responses.
Coordinated executive calendars and prepared agendas for 50+ meetings.
Drafted and edited 100+ business documents, improving communication clarity.
Maintained digital filing systems, reducing document retrieval time by 25%.
2023 – 2023

Social Media & Content Assistant, Freelance

Grew Instagram following by 40% in 6 months through targeted content strategy.
Designed 50+ branded graphics and produced 20+ reels, boosting engagement by 25%.
Scheduled and coordinated 15+ podcast guest appearances via Podmatch.