January 2024 - December 2025
ScrapCATapp | Senior Customer Service Specialist
- Technical Troubleshooting: Leads the resolution of complex synchronization errors and mobile application glitches; specifically managed and cleared ScrapCATapp_Temp_Images folders to ensure successful two-way data sync for sellers.
- Seller Operations Support: Provides high-level operational guidance to sellers, streamlining their tablet synchronization process and improving overall application uptime by 30%.
- Account Management: Oversees transaction limits and account status inquiries, ensuring a seamless user experience within the digital business platform.
- Process Optimization: Developed standard operating procedures (SOPs) for clearing application caches and resolving database conflicts, reducing repetitive support tickets.
January 2024 - May 2024
JRs Tech Hub Gadget Store | Social Media Manager (Project-Based) (Digital Brand Strategy & Performance Marketing)
- Growth-Oriented Content Pillars: Engineered a data-driven content strategy for Facebook and Instagram, focusing on high-interest gadget reviews and real-time tech updates that drove a 30% surge in organic reach and audience engagement.
- Competitor & Trend Analysis: Conducted weekly market research on the latest tech trends and pricing, ensuring the brand remained a top-of-mind destination for gadget enthusiasts.
- Campaign Analytics: Monitored key performance indicators (KPIs) to refine posting schedules and content formats, consistently improving the brand's digital footprint and community growth.
- Creative Content Production & Visual Storytelling
- High-Conversion Multimedia Design: Spearheaded the production of premium marketing collaterals, utilizing professional design suites to create visually striking assets that highlighted the unique selling points (USPs) of the store’s inventory.
- Short-Form Video Strategy: Conceptualized and edited high-energy Reels and TikTok-style content, showcasing unboxings and "quick-look" reviews that increased product inquiries and viral potential.
- Brand Consistency: Maintained a cohesive visual identity across all platforms, ensuring that every graphic and video aligned with the store's "Tech Hub" professional aesthetic.
- Community Management & Revenue Generation
- Lead Conversion Mastery: Transformed the social media comment section and inbox into a sales funnel, proactively addressing technical inquiries and converting casual engagements into qualified sales leads.
- Reputation Management: Acted as the primary voice of the brand, managing customer interactions with a high level of technical proficiency and professional courtesy, resulting in improved customer trust and repeat business.
- Strategic Engagement: Implemented proactive community management tactics, such as polls and interactive Q&As, to foster a loyal customer base and increase overall brand sentiment.
June 2023 - December 2023
Athena Executive Academy | Executive Virtual Assistant (Partner) (Administrative Excellence & Strategic Inbox Management)
- Executive Gatekeeping: Served as the strategic first point of contact for high-level executives, meticulously filtering internal and external communications to prioritize high-value tasks and protect executive focus.
- Inbox Zero Mastery: Engineered a highly efficient email filing and labeling system that transformed cluttered inboxes into streamlined workflows, maintaining "Inbox Zero" daily while ensuring no critical inquiry was left unanswered.
- Professional Correspondence: Drafted and refined sophisticated business communications and executive briefs, maintaining a consistent professional voice across all stakeholder interactions.
- Strategic Scheduling & Global Logistics Coordination
- Complex Calendar Architecture: Orchestrated intricate, high-density calendars across multiple international time zones, proactively identifying and resolving overlapping commitments to maintain a 95% conflict-free schedule.
- End-to-End Travel & Logistics: Managed comprehensive travel arrangements, including multi-city itineraries, visa requirements, and venue bookings, while anticipating potential disruptions to ensure seamless executive mobility.
- Meeting Lifecycle Management: Spearheaded the coordination of board meetings and executive huddles, including agenda preparation, minute-taking, and the tracking of actionable deliverables to ensure project continuity.
January 2022 - May 2023
MyOutDesk Philippines | Real Estate Virtual Assistant (REVA) (Operations Management & Lead Cultivation)
- Workflow Optimization: Architected and streamlined end-to-end real estate workflows, reducing administrative bottlenecks and increasing team productivity by 30%.
- Database & CRM Integrity: Expertly managed high-volume lead databases and CRM platforms (e.g., Chime, LionDesk, KVCore), ensuring 100% data accuracy, lead tagging, and automated follow-up drip campaigns.
- Listing Coordination: Spearheaded the end-to-end listing process, from drafting compelling property descriptions and managing MLS entries to coordinating professional photography and virtual tours.
- Transaction Coordination & Stakeholder Liaison
- Escrow & Closing Management: Acted as the central point of contact during the escrow process, meticulously tracking contingencies and ensuring all legal disclosures were signed and submitted ahead of deadlines.
- Strategic Communication: Facilitated seamless correspondence between buyers, sellers, lenders, and escrow officers to resolve potential hurdles, ensuring a 98% on-time closing rate for property deals.
- Compliance Oversight: Reviewed all transaction documents for completeness and accuracy, maintaining strict adherence to state-specific real estate regulations and brokerage requirements.