- Appointment Setting
- Sales Support
- Lead Qualification
- Customer Service
- Inbound and Outbound Calls
- Data Entry
- Phone Communication
- Call Documentation
- Active Listening
- Problem Solving
- Rapport Building
- Time Management
- Objection Handling
- Multitasking
- Customer Follow-Up
- Attention to Detail

- Google Workspace
- Microsoft Office
- Gmail
- Google Sheets
- Microsoft Excel
- Canva
- Zoom
- ChatGPT
- Five9
- Avaya
- Salesforce

Customer Service Representative with 1 year of experience in a healthcare account and previous
experience in customer engagement and promotional sales. Skilled in building rapport, active listening,
identifying customer needs, handling customer concerns, and communicating solutions clearly.
Experienced in phone-based customer interactions and following established workflows. Seeking an
Appointment Setter position where I can use my communication, customer service, and sales skills to
engage prospects, qualify leads, follow up with customers, and schedule appointments.

Foundever Asia Inc | June 2025 – June 2026

Customer Service Representative

- Handled customer inquiries and concerns through inbound calls.
- Built rapport with customers through professional communication, active listening, and empathy.
- Provided appropriate solutions while following established processes and account guidelines.
- Documented customer concerns and followed established workflows for proper handling.
Escalated concerns to the appropriate team when additional assistance was required.

Fineco Management Inc | June 2019 – March 2020

Promo Specialist

- Engaged customers through direct conversations to understand their needs and interests.
- Introduced and promoted products by clearly communicating their features and benefits.
- Answered customer questions and addressed concerns to maintain customer interest.
- Built positive relationships with potential customers through friendly and professional communication.
- Supported promotional activities and encouraged customer engagement.

Damee Lin | Founder and Coach of Pro VA Academy