Welcome! I'm Angelo

About Me

I help clients ensure their customers are happy with their products/services by providing excellent customer support either by phone, chat, or email support. Serving quick issue resolution and improved interactions.

I also provide technical support by troubleshooting smart TVs, streaming services, and mobile apps, making sure every challenge is handled efficiently.

I improve operations with my data entry and order processing skills, ensuring accuracy and smooth transactions. Let’s connect for a discovery call and see how I can help your business thrive.

Angelo Gerrico Redoña
Pasig, Philippines
inkfluence.angelo@gmail.com
Freelancer
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Driving Business Success Through SEO and Compelling Copywriting

SEO and Copywriting
Customer/Technical Service Support
Social Media Management
SEO
Data Entry
Content Writing

Certificates

My Experience

How I help my clients
  • EXPERIENCE
  • EDUCATION
03/2021
Accountancy and Business Management

Jose Rizal University - High School Graduate

04/2019
Certificate of Recognition

RESPSCI - Junior High School

07/24 - Present
TaskUs
(Customer Service Representative / Technical Support Representative)

• Managed inbound customer interactions via phone,
chat, and email, providing support for an online streaming service.

• Proactively initiated outbound calls to customers or
financial institutions to assist in resolving billing issues,
payment disputes, and account-related concerns.

• Consistently achieved high customer satisfaction (CSAT)
and quality assurance (QA) scores, ranking Top 2-3 on
the production floor for six months.

• Provided basic troubleshooting assistance for
customers experiencing errors or technical issues.

• Submitted escalation tickets to the
engineering team for unresolved bugs and system
related concerns.

• Guided customers through device setup, product
downloads, account management, billing inquiries,
settings adjustments, and general navigation.

10/25 - 12/25
Etech - Gigcx Marketplace
(Customer Service Representative)

• Received inbound calls affected by the data breach
• Assisted customers in activating their identity and credit monitoring services
• Provided basic troubleshooting steps for customers having difficulties activating their services
• Answered frequently asked questions
• Handled cases that needed to be escalated if necessary or customers requiring further assistance

04/24 - 06/24
AyurvedaForAll.UK
(SEO Content Writer)

• Created product descriptions that clearly explained the
benefits, ingredients, and uses of Ayurvedic supplements to help buyers make informed decisions.

• Wrote SEO-optimized blog posts using persuasive
copywriting techniques to target the UK market and
drive product sales.

• Conducted keyword research, market analysis, and
Google My Business (GMB) research to improve search
visibility and online presence.

• Implemented on-page SEO strategies, including internal
linking, meta optimization, and structuring content to
enhance website ranking.

• Developed interlinking strategies by linking blog posts
and product pages within the website and to
authoritative external sources.

• Assisted clients in keyword selection and product
prioritization during biweekly meetings, ensuring
alignment with market trends and business goals.

04/2022 - 02/2024
24-7 Intouch Inc. - Full Time
(Customer Support)

• Elevate efficiency and data accuracy as the guardian of client transactions.

• Transform paper records into digital gems, preserving and organizing data with precision.

• Perform regular backups to ensure data preservation and sort and organize paperwork after entering data to ensure it is not lost.

• Ensured timely payment of client utility bills, mitigating late fees and
preventing service disruptions, while meticulously documenting the
process for client reference when needed.

• Acquired digital copies of utility bills from client providers, seamlessly
integrating them into our data systems for analysis.

• Conducted thorough investigations of utility bills, identifying and
highlighting pertinent information critical for decision-making.

10/2015 - 03/2017
IAM Worldwide Inc. - Full Time
(Independent Distributor (Sales))

• Focused on encoding customer’s order information,
delivery dates, as well as processing their payments and refunds if needed.

• Participated in various team building and mentoring activities that helped improve my customer service

experience, computer proficiency, and sales.

• Tasked in retailing and marketing products as well as following up to customer reviews.

• Responsible for handling the social media for health & wellness products.

My Services

Services that will suit your needs
Video Editing

I help clients create engaging short-form content (Reels, TikToks, YouTube Shorts) with seamless video editing.

Data Entry & Order Processing

I streamline data entry and order processing, ensuring accuracy and efficiency in every transaction.

Customer/Technical Service Support

I provide efficient customer and technical support, resolving issues quickly and enhancing your customer experience.

Content Writing / Help Center Articles

I help clients craft clear, informative help center articles and FAQs to enhance customer self-service.


My Portfolio

Includes Workstation, Voice Recording, Internet Speed, etc.

My Portfolio (link to a G...

My LinkedIn

Let's work together !

I am available for freelance projects.
Hire Me

Get in touch
Let's explore our compatibility via email!

Address :
Pasig,
Philippines
Email :
inkfluence.angelo@gmail.com


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