Virtual Executive Assistant with 7+ years of experience providing administrative, scheduling, and CRM support across healthcare, real estate, and business sectors. Skilled in calendar and email management, lead generation, appointment setting, data management, and healthcare administration, with strong attention to detail and confidentiality. Proficient in Google Workspace, Microsoft Office Suite, RingCentral, Shopify, Trello, and Asana. Proven ability to work independently, manage competing priorities, and deliver accurate results in fast-paced environments.

2014 - 2020

University of Cebu Lapu-Lapu & Mandaue

Bachelor of Science in Business Administration - Major in Management Accounting

2026-2026

Chong Hua Hospital

Healthcare Administrative Support

Experienced in providing on-site healthcare administrative support, efficiently handling patient admissions, electronic medical records management, and hospital data entry using HIS and CRM systems. Skilled in coordinating patient care, processing medical information with high accuracy, responding to inquiries, and supporting daily hospital operations while strictly maintaining data privacy and professionalism.

2025 - 2026

Homesourced Inc.

Monitoring Specialist

Validated solar projects that reached the M2 milestone by reviewing system status, ensuring platforms were live, confirming accurate energy reporting, verifying equipment performance, checking critical system faults, and monitoring energy production data through OEM platforms such as Enphase, SolarEdge, and Tesla. Reviewed a minimum of 5 days of production data, assessed system alignment, identified discrepancies, escalated issues when needed, and documented findings while coordinating with internal teams for resolution.

2024 - 2025

Yes Realty

Cold Caller/Property Specialist

Conducted strategic outbound sales calls to prospective homeowners, generated high-quality leads, and managed appointment settings.
Handled client follow-ups and coordinated closely with the senior team to accelerate the sales pipeline.

2022 - 2024

Winding Road Roofing & Just Conversion Marketing

Virtual Assistant I Data Entry I Appointment Setter

Managed and organized large volumes of business data using advanced CRM systems and spreadsheets.
Executed targeted sales outreach, managed executive email accounts, and efficiently scheduled client appointments.
Boosted client engagement and streamlined daily operations through organized administrative support.

2024 - 2024

Global Link BPO

E-commerce Support Specialist

Efficiently managed daily e-commerce administrative operations, order lifecycles, and subscription retention using Shopify, Sticky.io, Helpfully, and Phoenix. Handled high-volume customer requests—including refunds, cancellations, and billing concerns—while maintaining strict data accuracy, utilizing CRM platforms and PBX/VOIP tools to resolve complex inquiries and maximize customer retention.

2023 - 2023

Foundever/Sykes

Fraud Analyst

Monitored high-risk accounts and merchant transactions to proactively prevent and detect potential payment fraud.
Conducted outbound verification calls, issued fraud alerts, and accurately documented all compliance actions.

2021 -2023

Wipro

Content Moderator

Reviewed, classified, and filtered highly sensitive content using specialized tools to maintain platform safety and guidelines.
Resolved customer inquiries efficiently while ensuring data organization and accuracy.

2019 -2020

51Talk

Secondary English Teacher (ESL)

Delivered engaging, customized English lessons to diverse international students using structured teaching methodologies.
Tracked student performance and maintained accurate educational records.

2016 - 2017

Natasha Cebu

Office Staff

Managed core administrative tasks including calendar management, appointment scheduling, and customer correspondence.
Maintained organized digital and physical filing systems to optimize office workflow.

Email Management
Calendar Management
Data Entry
CRM Management
Customer Support
Internet Research
Lead Generation

Available upon request