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Bachelor of Science in Tourism Management
Mary the Queen College of Quezon City
About Me
"Hello! I am Ariane , a Virtual Assistant focused on helping busy entrepreneurs reclaim their time. My expertise covers social media management, basic graphic design, customer service, bookkeeping and administrative support. I pride myself on my organizational skills and my ability to complete tasks efficiently and on time. Let’s work together to drive your business forward!"
Professional Skills
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2026
Wells Fargo
(Senior Fraud and Claims Operations Representative)
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed. Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions.
2018
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2020
Convergys/ Concentrix
(Technical Support Associate Level 3 for Apple APAC Countries)
Analyzes and resolves hardware, software, network, and system problems, including critical incidents. Collaborates with other IT teams and departments to identify root causes and implement long-term solutions.
2015
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2018
Convergys/ Concentrix
(Subject Matter Expert for Nike Global Operations)
As a Subject Matter Expert at NIKE, I serve as a trusted authority in my functional domain, providing deep expertise to support strategic decision-making, operational excellence, and innovation. I am also a product knowledge expert supporting frontline agents by providing real-time guidance, resolving complex customer escalations via email, chat, and phone call, and I collaborate cross-functionally with internal teams to drive timely, accurate resolutions. Ensure consistent, high-quality support by translating product and policy expertise into actionable solutions that improve agent confidence and customer experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.