Concentrix
(Supervisor, Quality)
Responsible for supervising Quality evaluators in delivering Quality services to a company that designs, develops, and sells consumer electronics, financial services, and gaming hardware.
Concentrix
(Senior Quality Evaluator, Quality Assurance)
Responsible for delivering Quality services to a company that designs, develops, and sells consumer electronics, financial services, and gaming hardware.
Concentrix
(Senior Quality Evaluator, Quality Assurance)
Responsible for delivering Quality services to a satellite TV provider.
Concentrix
(QA Specialist, Quality Assurance)
Provide quality metric analysis on compliance scores, NPS/Customer Satisfaction, first call
resolution, and other agent quality performance measures
● Provide recommended intervention activities to address quality metric opportunities identified
● Participate in calibration sessions with the clients
● Analyze other operational metrics such as average handle time, transfers, repeats, etc…
● Monitor QA Scores of the assigned team
● Conduct calibration and coaching sessions with the team
● Equip Operations with the necessary quality tools and how to use them effectively
Concentrix
(Mentor/Subject Matter Expert)
● Aids newly hired agents to get them ready for operations on a US satellite TV provider
● Discuss basic product knowledge and tool utilization and navigation
● Facilitates call simulations with the agents to measure their competencies
● Assist newly-hired agents in handling live calls while undergoing basic product training
● Provides daily feedback to newly-hired agents regarding their performance
● Provide floor support, learning sessions, coaching & feedback to agents.
● Assists in driving metrics of the team
● Monitor closure of service levels regularly
● Ensure prompt escalations to Team Captain
● Supervise team in the absence of the Team Captain
● Monitor performance and quality scores of teams
● Take production calls as well as escalated calls
Concentrix
(Technical Support Agent - Level 2)
● Provides technical and customer service support to subscribers of a US satellite TV provider via phone
● Troubleshooting satellite signal, High-definition/Standard-definition receivers, remotes, and video
problems
● Setting up upgrade, installation and activation of receivers/satellite boxes
● Making programming (e.g. upgrading/downgrading TV programming packages and ordering payper-views) and account changes
● Collecting payments
● Billing issues and inquiries
Concentrix
(Product Support Representative)
Responsible for providing technical and customer service support to consumers of internet and
networking devices via phone
● Troubleshooting basic wired and wireless internet and networking problems
● Installation of routers and wired/wireless network adapters and range expanders
● Setting up routers and wireless networks
● Setting up network securities
Nao Medical
(Data Entry Specialist)
Job Description:
• Play a vital role in the organization by ensuring accurate and efficient data entry.
• Be reliable and detail-oriented professional who can deliver high-quality results within set deadlines.
• Primary responsibility will be to input and organize information, maintain data integrity, and support the smooth operation of our systems.
• Role is crucial to maintaining accurate patient records and facilitating seamless healthcare delivery.
Primary Responsibilities:
• Perform data entry tasks with a high level of efficiency, accuracy, and attention to detail.
• Input and maintain accurate and up-to-date patient information in our database.
• Organize and categorize data according to established guidelines and procedures.
• Conduct regular data quality checks to ensure accuracy, completeness, and data integrity. Basic troubleshooting skills to resolve common technical issues or willingness to learn.
• Collaborate effectively with team members to resolve data discrepancies or issues.
• Learn and proficiently utilize the software systems necessary for efficient data entry and management and maintain data privacy and security protocols to protect patient information.
Remote/Independent Contractor
(Bookkeeper)
• Categorized and recorded daily financial transactions using QuickBooks Online
• Reconciled bank accounts, Stripe accounts, and merchant accounts
• Uploaded and maintained bank statements and financial documents
• Created and sent invoices to clients and monitored payment status
• Prepared weekly and monthly financial and sales reports
• Maintained accurate and organized financial records for audit readiness
• Managed accounts payable and accounts receivable processes
• Verified transaction accuracy and resolved discrepancies
• Organized digital receipts and supporting documentation
• Supported business owners with accurate financial data for decision-making