Self-motivated and Quick Learner
Administrative Tasks
Customer Support
Data Entry and Management
Search Engine Optimization
Social Media Management
Basic Graphic Design
Light Video Editing
Online Bookkeeping

Windows & Mac OS
Microsoft Office 365
Google Workspace
CRM: Salesforce, Slack, LivePerson
Editing: Canva, CapCut
Platforms: Facebook, Instagram, YouTube, Tiktok, LinkedIn

Jun 2023 - Apr 2024

Universidad De Manila, BS Business Administration

Completed coursework in Entrepreneurship

Jun 2016 - Apr 2020

Claro M. Recto High School, ABM Strand

K-12 Junior & Senior High School Graduate

NOV 2025 - Present

Artist Web Messaging Support | Music Streaming, Sutherland Global Services, Shaw

Provides responsive assistance to artists and their teams using the Music Streaming platform. Supports users with profile management, release updates, analytics navigation, verification, and troubleshooting platform issues. Ensures accurate information, guides users through features and best practices, and delivers a professional, helpful experience that empowers artists to manage and grow their presence on the platform.

JUL 2025 - NOV 2025

Artist Support Email Backstage | Music Streaming, Sutherland Global Services, Shaw

Provides timely and accurate email assistance to artists and representatives requesting access to their Label or Artist Profiles. Verifies artist ownership or team authorization, guides users through the access request process or verification issues, resolves eligibility through requirements, and ensures a smooth onboarding experience. Delivers clear, professional communication while upholding platform security and support standards.

JUL 2024 - JUL 2025

Legal Claims | Music Streaming, Sutherland Global Services, Shaw

Sutherland Global Services, Shaw | JUL 2024 - JUL 2025
Legal Claims | Music Streaming
Handles email reports and removing potentially illegal or policy-violating, and copyright infringing content on the platform. Reviews submissions, verifies details, and follows established guidelines to assess and/or escalate cases to the appropriate internal teams. Ensures accurate documentation, timely responses, and clear communication while upholding platform’s safety, compliance, and content integrity standards.

OCT 2022 - MAY 2024

Chat Support/Customer Service Representative | Retail, Teleperformance Inc., Makati

Teleperformance Inc., Makati | OCT 2022 - MAY 2024
Chat Support/Customer Service Representative | Retail
To deliver fast, accurate, and customer-focused live chat support that assists shoppers on the company’s website with product inquiries, order concerns (e.g. reshipment, refund, etc.), and navigation needs. Ensures a smooth and efficient online shopping experience through clear communication, timely issue resolution, and professional service aligned with the brand’s standards.