2017
Bachelor of Arts Major in English Language
Mindanao State University - Buug College
About
Great customer support is more than answering tickets. It's about building trust, solving problems efficiently, and creating experiences that keep customers coming back.
For over 8 years, I've helped businesses support their customers while keeping day-to-day operations organized behind the scenes. My experience combines customer support, executive assistance, and operations support, allowing me to communicate effectively with customers while helping leaders stay focused on what matters most.
What I can help with:
• Email and Chat Support
• Customer Experience (CX)
• Executive Support
• Calendar and Inbox Management
• CRM Management
• Project Coordination
• Research and Documentation
• Process Improvement
• Cross-functional Team Coordination
In my current role, I manage more than 60 customer inquiries each day while maintaining a 98% customer satisfaction rating. I also work closely with Finance, Compliance, and Operations teams to resolve escalations, helping reduce resolution time by 30%.
Previously, I supported a Senior Director of Marketing as an Executive Assistant, managing calendars, inboxes, travel coordination, and project tracking using Google Workspace, Notion, and Asana.
Tools:
Google Workspace • Microsoft Office • Notion • Asana • Slack • Zoom • Google Meet • Zoho Mail • Five9 • ByDesign • Batch Leads • Mojo Dialer • Vici Dialer • Canva • ChatGPT
I'm always looking for opportunities to support growing businesses by providing dependable customer support and well-organized operations.
If you're looking for someone who communicates clearly, stays organized, and takes ownership of their work, I'd love to connect.
My Skills and Competencies
Lead Generation & Appointment Setting
Data Management & Research
Calendar & Email Management
Executive Assistance
B2B Outreach & Cold Calling
Marketing and Branding Support (Canva, Capcut)
Project Coordination (Asana, Notion)
Customer Service & Support
Real Estate Virtual Assistance
Certificates
My Experience and Education
2025
-
2026
BRUNTWORK
(Customer Support Representative)
● Resolve 60+ customer inquiries daily through email and support channels, assisting with orders,
subscriptions, billing, returns, and account concerns while maintaining a 98% CSAT.
● Partner with Compliance, Finance, and Returns teams to resolve escalated cases, reducing average
resolution time by 30%.
● Maintain accurate customer records and transaction history in CRM systems, ensuring complete
documentation and consistent service across teams.
2024
-
2024
BRUNTWORK
(Real Estate Cold Caller and Appointment Setter)
● Completed 200 to 300 outbound calls daily to identify qualified sellers and schedule appointments for the
acquisitions team.
● Increased qualified appointments by 20% month over month through consistent call quality and effective
objection handling.
● Managed lead pipelines, updated CRM records, and tracked campaign performance using Mojo Dialer
and Google Sheets.
2023
-
2024
ATHENA
(Executive Assistant)
● Managed the Senior Director of Marketing's calendar, inbox, and meeting schedule, ensuring priorities
stayed organized across multiple projects.
● Coordinated executive travel, prepared research, and managed internal communications that supported
marketing campaigns and store launches.
● Developed task management workflows in Asana and Notion that improved visibility and strengthened
collaboration across departments.
2022
-
2023
FLATWORLD SOLUTIONS INC.
(Account Executive | Subject Matter Expert)
● Conducted outbound B2B calls to collect business data from 80 retail stores and restaurants daily while
meeting client quality standards.
● Coached and monitored a team of 17 associates, contributing to a 95% success rate in achieving daily
survey targets.
● Worked directly with client stakeholders to identify performance gaps and implement action plans that
improved team results.
● Led weekly coaching sessions and performance meetings that encouraged knowledge sharing and
continuous improvement.
2021
-
2022
START VIRTUAL
(Real Estate Virtual Assistant)
● Completed approximately 1,000 outbound calls daily to identify motivated property sellers and generate
qualified real estate leads.
● Managed lead records using Batch Leads and CRM platforms, keeping prospect information accurate and
up to date.
● Scheduled an average of 2 to 3 qualified appointments daily between prospective sellers and licensed
real estate agents
2019
-
2020
TELEPERFOMANCE
(Customer Service Representative (Expedia Hotels and Comcast))
● Handled an average of 250 customer calls daily, providing support for cable services, billing concerns,
and account inquiries while meeting quality and productivity goals.
● Processed approximately 12 hotel reservations, cancellations, and refund requests each day with
accuracy and attention to customer needs.
● Activated an average of 6 cable boxes and remote devices daily, guiding customers through setup and
basic troubleshooting.
● Scheduled approximately 2 to 3 technician appointments per day, coordinating service visits and following
up to ensure timely issue resolution.
2024
-
2024
OMNI INTERACTIONS
(Appointment Setter (Contractual))
● Handled inbound calls, provided information on vehicles, and scheduled test drives.
● Initiated outbound calls to follow up with potential customers and schedule appointments.
● Assisted customers in selecting suitable vehicles based on their preferences and needs.
● Scheduled appointments efficiently, confirming details and sending follow-up messages.
● Maintained professionalism and provided exceptional service to enhance customer satisfaction.
My Services
Customer Service Support
Efficient call handling, quick resolutions, and attentive support to enhance the customer experience.
Appointment Setting
Organized scheduling, qualified appointments, and smooth lead follow-up for reliable client connections.
Lead Generation & Cold Calling
Targeted outreach, qualified lead connections, and a results-driven path to expanding opportunities.
Data Management & CRM
Accurate data tracking, organized CRM systems, and a seamless process for managing lead information.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Organization & Entry
Accurate data entry, organized records, and an easy-to-access system for efficient tracking.
Inbox Management
Master your inbox chaos, declutter your digital world, and find serenity in every message.
Calendar Management
Effortless scheduling, productive planning, and a stress-free path to staying organized.
Travel Management
Turn travel hassles into seamless adventures, with every detail meticulously handled for you.