2017
Bachelor of Secondary Education Major in English
Bulacan Agricultural State College
Career Snapshot
You didn't start your business to manage inbox overflow, double-booked meetings, or scattered files. I become your left hand—handling inbox zero, calendar coordination, CRM hygiene, and client communication so you can think strategically instead of putting out fires daily.
Tell me: What's the one task that's been burning you out daily? I'll show you how I'll handle it differently.
Core Operations Capability Set
Built over five years of real-world, high-volume, international work.
Sales Development Representative
Account Executive
Lead Qualification
Virtual Assistant
Outbound Sales
Inbound Sales
Data Management & Accuracy
Bookkeeping
CRM Management
Canva
Go High Level
Hubspot
Back-End Customer Support Expert
Virtual Operations Support Specialist
Certificates
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CAREER SNAPSHOT
Eight roles across international clients, high-volume environments, and diverse industries.
2026
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2026
Cyber Grapes Services LLC
(Web Development Support Specialist)
-Managed end-to-end client support, sales inquiries, and scheduling, ensuring fast responses and smooth customer experience.
-Used HubSpot and GoHighLevel to track leads, manage pipelines, and automate follow-ups for better conversion flow.
-Supported marketing and customer success by handling client concerns, nurturing relationships, and improving retention.
2026
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2026
Catapult Business Innovations
(Operations Support Assistant)
-Provided email and chat support for client inquiries while maintaining professional and timely communication.
-Coordinated operational tasks and administrative workflows to support daily business activities.
-Updated CRM records and maintained organized client information for accurate tracking and follow-ups.
-Assisted with task coordination and backend support to improve workflow efficiency.
2023
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2026
STUDYIN
(Administrative Support Specialist)
-Managed inbox communication, scheduling coordination, and CRM updates in a fast-paced environment
-Supported sales coordination by organizing lead information and assisting with follow-up processes
-Maintained accurate records and organized databases for operational efficiency
-Assisted internal workflows by handling administrative tasks and client communication
2025
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2026
Kalika Digital
(Operations and Client Support Specialist)
-Managed daily client communication across email and chat platforms with consistent response quality.
-Coordinated appointments and scheduling across multiple time zones to prevent conflicts and missed meetings.
-Maintained accurate records and pipelines within GoHighLevel CRM.
-Supported operations through task tracking, workflow coordination, and administrative assistance.
-Helped maintain organized systems that improved communication flow and operational consistency.
2020
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2026
51Talk
(ESL Teacher — TESOL Certified)
-Conducted online English instruction for international students in one-on-one virtual sessions.
-Maintained organized scheduling and consistent communication with students and parents.
-Demonstrated adaptability, communication skills, and professionalism in remote work environments.
2023
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2023
Canada Tax Reviews
(Client Support and Operations Assistant)
-Supported client communication and appointment coordination through email and chat.
-Maintained organized records and assisted with CRM updates and client documentation.
-Helped improve response efficiency by managing administrative and support-related tasks.
2023
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2023
PhotoBooth Square
(Virtual Assistant — Admin and Client Support)
-Managed customer inquiries and appointment scheduling through email and chat support.
-Coordinated administrative tasks and maintained organized client records.
-Assisted daily operations by handling communication and backend support tasks
2021
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2023
TTEC
(Customer Support Specialist (Non-Voice))
-Delivered high-volume customer support through live chat and email channels.
-Resolved customer concerns efficiently while maintaining professionalism and service quality.
-Managed multiple inquiries simultaneously in a fast-paced support environment.
-Maintained strong communication standards and customer satisfaction.
2017
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2018
MIST / Vedasto R. Santiago High School
(Professional Teacher & Administrative Coordinator)
-Managed records, classroom coordination, and administrative support tasks.
-Assisted organizational processes and maintained accurate documentation.
-Supported daily academic operations and communication activities.
My Services
Inbox and communication
Fast, professional responses across email, chat, and SMS with consistent tone.
Calendar and scheduling
Appointment booking and cross-timezone coordination without conflicts.
CRM management
HubSpot and GoHighLevel — accurate records, clean pipelines, zero lag.
Customer support
Client-facing support that builds trust and drives retention.
Data and file management
Organized records, accurate data entry, documents always easy to find.
Sales and lead support
Follow-up sequences, pipeline coordination, and lead handoff support.
Testimonials
Canada Tax Reviews
"We want to acknowledge your valuable contributions during your time with us. Your dedications, skills and hard work have been appreciated by the entire team. Please be assured that this termination is not a reflection of your performance : rather, it is an unfortunate consequence of the current economic situation and its impact on our business."
Client Testimonials
Excellent Service
Very accommodating staff
Very good customer service
Client Testimonial
Carissa and the team was prompt with their professional response.
Chris Engler
Carissa worked for me as a Sales Manager, helping our team find and convert leads using GoHighLevel, Google Workspace, and LinkedIn. She’s dedicated, trustworthy, and adaptable—an excellent hire for anyone seeking support in the Philippines.