2017
Bachelor of Secondary Education Major in English
Bulacan Agricultural State College
Career Snapshot
I help businesses stay organized, responsive, and efficient by handling the daily tasks that slow them down.
With 5+ years of experience in admin support, sales assistance, and customer service, I specialize in keeping operations smooth while improving client communication and retention.
Here’s how I support your business:
-Managing emails, chats, and SMS inboxes with fast, professional responses
-Accurate data entry, file organization, and CRM updates
-Calendar management and appointment scheduling
-Customer support that builds trust and improves retention
-Admin support to keep your workflow organized and stress-free
I’ve worked with international clients handling high-volume communication and backend operations—making sure nothing falls through the cracks.
If you're overwhelmed with messages, disorganized data, or need reliable day-to-day support, I’m here to help.
Core Operations Capability Set
Built over five years of real-world, high-volume, international work.
Sales Development Representative
Account Executive
Lead Qualification
Virtual Assistant
Outbound Sales
Inbound Sales
Data Management & Accuracy
Bookkeeping
CRM Management
Canva
Go High Level
Hubspot
Back-End Customer Support Expert
Virtual Operations Support Specialist
Certificates
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CAREER SNAPSHOT
Eight roles across international clients, high-volume environments, and diverse industries.
2026
-
2026
Catapult Business Innovations
(Operations Support Assistant| Sales and Support Manager)
Email and chat client support with CRM coordination and task management.
2025
-
2026
Kalika Digital
(Operations and Client Support Specialist | Roofing Repair Services)
Client communication, scheduling, and full CRM management.
2023
-
2025
STUDYIN
(Operations Support Assistant)
Inbox management, scheduling, CRM updates, and sales support coordination.
2024
-
2024
PhotoBooth Square
(Virtual Assistant — Admin & Client Support)
Email and chat support with appointment coordination.
2023
-
2023
Canada Tax Reviews
(Client Support and Operations Assistant)
Client communication, scheduling, and record management.
2017
-
2018
Microlink Institute of Science Technology (MIST) and Vedasto R. Santiago High School
(Secondary School Teacher)
Managed a diverse classroom, adapting teaching strategies to meet individual needs and fostering a safe, supportive environment for academic and creative growth. Created engaging lesson plans to motivate students, and effectively managed classroom behavior by implementing consistent rules and consequences, ensuring a positive and productive learning atmosphere.
2021
-
2023
Teletech
(Customer Support Specialist (Non-Voice))
High-volume email and chat customer support.
2020
-
2026
51talk
(English Teacher (ESL) | TESOL Certified)
Online English teaching and student communication support.
My Services
Inbox and communication
Fast, professional responses across email, chat, and SMS with consistent tone.
Calendar and scheduling
Appointment booking and cross-timezone coordination without conflicts.
CRM management
HubSpot and GoHighLevel — accurate records, clean pipelines, zero lag.
Customer support
Client-facing support that builds trust and drives retention.
Data and file management
Organized records, accurate data entry, documents always easy to find.
Sales and lead support
Follow-up sequences, pipeline coordination, and lead handoff support.
Testimonials
Canada Tax Reviews
"We want to acknowledge your valuable contributions during your time with us. Your dedications, skills and hard work have been appreciated by the entire team. Please be assured that this termination is not a reflection of your performance : rather, it is an unfortunate consequence of the current economic situation and its impact on our business."
Client Testimonials
Excellent Service
Very accommodating staff
Very good customer service
Client Testimonial
Carissa and the team was prompt with their professional response.
Chris Engler
Carissa worked for me as a Sales Manager, helping our team find and convert leads using GoHighLevel, Google Workspace, and LinkedIn. She’s dedicated, trustworthy, and adaptable—an excellent hire for anyone seeking support in the Philippines.