2013
Bachelor of Science in Criminal Justice
Salazar Colleges of Science and Institute of Technology
More Info About Me
Highly adaptable operations and client-support professional with extensive experience supporting U.S.-based companies in property management, acquisitions coordination, banking, healthcare support, digital marketing, and business development.
Recognized for building reliable operational workflows, improving client communication systems, managing acquisition pipelines, and contributing to long-term business growth through strategic execution and process organization. experience with backend operational support to help growing businesses improve workflow efficiency, tenant/vendor coordination, and operational oversight.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Cold Calling
Calendar and Events Management
Certificates
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My Experience and Education
January 2026
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June 2026
CAMELOT REALTY
(Interim Executive – Project Development & Implementation Pioneer)
∙ Pioneer and develop multiple acquisition support initiatives through research and qualification of property management firms across NYC and the tri-state area.
∙ Organized acquisition pipelines and CRM workflows using Pipedrive.
∙ Developed outreach tracking systems, KPI monitoring processes, and operational documentation. ∙ Supported business expansion initiatives through lead generation and process organization.
∙ Coordinated internal workflow systems to improve operational efficiency and reporting.
September 2025
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February 2026
HORIZON METAL HOMES
(Independent Contractor – Acquisitions / Property Management & Coordination)
∙Managed tenant communication, maintenance coordination, vendor scheduling, and day-to-day property management operations.
∙ Maintained acquisition pipelines and lead tracking systems using Google Sheets and Pipedrive CRM.
∙ Coordinated follow-ups, maintenance requests, scheduling, and operational documentation.
∙ Assisted with business development support and CRM organization.
April 2023
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July 2025
RADIANTLY HEALTHY MD
(Independent Contractor – Business Development Director & SEO Specialist)
Worked directly with executive leadership to identify and develop new business opportunities.
∙ Created strategic growth plans, market expansion initiatives, and operational marketing support.
∙ Managed website development, optimization, and all-around white-hat SEO initiatives.
∙ Conducted keyword research, content optimization, technical SEO improvements, and local SEO campaigns.
∙ Collaborated with sales, marketing, and product teams to align operational and revenue objectives.
∙ Increased overall visibility on designated targets by an average of 263.2%.
September 2022
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March 2023
ELITE SMART ENERGY SOLUTIONS Pty. Ltd.
(Interim Inside Sales Executive / Transaction Coordinator)
∙ Managed inbound and outbound customer coordination for renewable energy and energy-efficiency programs under Australia’s VEU initiative.
∙ Conducted customer qualification, appointment scheduling, compliance verification, and installation coordination for energy-monitor services.
∙ Coordinated follow-ups, customer communications, and installer scheduling to ensure smooth transaction flow and operational efficiency.
∙ Maintained CRM records, workflow updates, operational tracking, and supported up-sell opportunities for additional energy-saving solutions.
May 2022
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July 2023
TRIANGLE HOMES AND REHAB
(Appointment Setter | Property Management Support | Jr. SEO)
∙ Managed inbound and outbound calls for tenants, prospects, and property-related concerns.
∙ Scheduled property showings, maintenance visits, and tenant-related appointments.
∙ Coordinated with property managers, brokers, and maintenance departments.
∙ Managed department email communications and calendar organization.
∙ Conducted cold calling campaigns for property acquisition and sales initiatives.
∙ Assisted with keyword research, content writing, and SEO-related tasks.
December 2020
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May 2022
SYNCHRONY BANK
(Credit Solicitation Specialist / Telebanker)
∙ Assisted high-value cardholders with billing inquiries, account support, disputes, and banking-related concerns.
∙ Provided customer support for credit-related products and program enrollment.
∙ Managed outbound communication campaigns for qualified account holders.
∙ Maintained professional handling of sensitive financial information and customer concerns.
August 2020
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December 2020
CONCENTRIX
(Credit Development Specialist – Citi Bank)
∙ Handled customer inquiries involving credit cards, disputes, balance concerns, and financial account services.
∙ Assisted customers with account resolution and financial support inquiries.
∙ Maintained compliance with banking and customer service protocols.
January 2019
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December 2019
EXL SERVICES Ltd.
(Customer Service Representative – Medical Underwriter Prudential)
∙ Assisted policyholders with insurance coverage inquiries and application requirements.
∙ Conducted initial underwriting support and documentation review.
∙ Coordinated follow-ups regarding policy updates and application statuses.
∙ Delivered professional customer support in a regulated financial services environment.
March 2018
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December 2018
DYNINNO Corp.
(Ticketing & Flight Routing Specialist – ASAP Tickets)
∙ Built and processed flight itineraries using Apollo, Sabre, and Amadeus GDS systems.
∙ Assisted customers with travel arrangements, ticketing, and airline coordination.
∙ Managed sales processing and customer communication throughout booking completion.
September 2017
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March 2018
DELONIX Mktg. Corp | Dial a Home Doctor - Australia
(General Virtual Assistant / Appointment Setter)
∙ Managed appointment scheduling and registration coordination for healthcare-related services in Australia.
∙ Coordinated patient scheduling and dispatch communication.
∙ Performed general administrative and virtual assistant tasks.
December 2016
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September 2017
NEO GLOBAL | THE DINING CLUB
(Virtual Assistant | SEO Specialist | Sales Performance Supervisor)
Conducted sales performance coaching and productivity monitoring for multiple campaigns.
∙ Worked closely with management and clients to improve operational strategies.
∙ Served as company SEO specialist supporting digital visibility initiatives.
∙ Managed virtual assistant tasks for pioneering client accounts.
∙ Assisted in strategic planning, reporting, and process improvement.
November 2015
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October 2017
NOON DALTON - BESPOKE REALTY
(Executive Assistant | Appointment Setter | Lead Generation Specialist)
∙ Generated and qualified leads for real estate and ecommerce campaigns.
∙ Scheduled appointments and managed CRM-generated leads.
∙ Managed online customer support and client email communication.
∙ Assisted with video editing and content-related administrative support.
My Services
Cold Calling
Cold calling people using a given phone directory to sell products or solicit information
Calendar and Event management
Identify and reserve meeting space, arrange off-‐site meeting locations and modify previously scheduled appointments
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.