Office & Productivity Tools:
- Google Workspace: Gmail, Calendar, Docs, Sheets, Slides, Google Forms, Google Keep
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, OneNote, Access

Communication Tools:
- Zoom, Google Meet, Google Chat, Microsoft Teams
- Slack, Discord, Telegram, WhatsApp, Viber, Signal, Messenger
- Avaya, Jabber, Ring Central, OpenPhone, Justcall, Vonage, MicroSIP, Cloud Softphone, Vici Dial, GoTo Connect

Project & Operations Management:
- Trello, Asana, Notion, ClickUp, Basecamp

Design & Content Creation:
- Canva, Adobe Photoshop, CapCut, Midjourney

Marketing & Social Media:
- Facebook, Instagram, TikTok, YouTube, LinkedIn
- Meta Business Suite, Hootsuite, Buffer
- Mailchimp, Mailerlite

CRM & Business Tools:
- Salesforce, GoHighLevel, JobNimbus, Expensify, Invoicely

File Management & Cloud Storage:
- Google Drive, OneDrive, DropBox

AI & Automation Tools:
- ChatGPT, Microsoft Copilot, Google Gemini, Claude, Perplexity AI, Grammarly, Otter.ai, Read.ai

Property Management Systems:
- Buildium, DoorLoop, AppFolio, Hospitable, Breezeway, Yardi

Scheduling & Appointment Management:
- Calendly, SimplyBook.me, Doodle

Security Tools:
- LastPass, 1Password, Bitwarden

- Email Management & Operations
- Calendar Management
- Meeting Management
- File Management
- Expense Management
- Customer Service
- Debt Collection
- Credit Risk Management
- Risk, Fraud & Compliance
- Content Scheduling & Posting
- Purchasing & Procurement
- Inventory Tracking & Forecasting
- Account Reconciliation
- Budget & Spend Control
- Receipt & Documentation
- SOPs, Audits & Process
- Enforcement
- Creative Writing
- Graphics Design
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Decision Making
- Problem-Solving
- Organizational Skills
- Communication

Experienced Virtual Assistant with 19+ years of expertise in administrative support, customer service, sales, collections, and operations management. Proven track record of managing calendars, coordinating meetings, handling client communications, maintaining accurate records, and supporting business operations in remote environments. Highly organized, detail-oriented, and proficient in Google Workspace, Microsoft Office, CRM systems, project management software, and AI productivity tools.

BRUNTWORK, Virtual Assistant - Space Construction

- CLIENT & STAKEHOLDER COMMUNICATIONS: Acted as the go-to person for clients and vendors across all channels, ensuring everyone stayed informed and on the same page.
- LOGISTICS & SCHEDULING: Scheduled and coordinated appointments, inspections, and site visits while preventing conflicts and missed timelines.
- DATA INTEGRITY: Maintained organized digital records for permits, contracts, invoices, and project documentation to ensure fast retrieval and audit readiness.
- OPERATIONAL OVERSIGHT: Monitored progress and documentation across all active projects, keeping our tracking systems accurate and everyone accountable.
- ISSUE RESOLUTION & FOLLOW-UP: Coordinated follow-ups and confirmations to prevent delays, cancellations, and rework.
- MARKETING & BRAND AWARENESS: Posted project updates and contents to company social media accounts to support client communication and marketing.
- ADMINISTRATIVE & REMOTE SUPPORT: Supported administrative and operational functions in a fully remote environment.

WELLS FARGO INTERNATIONAL SOLUTIONS, LLC., Senior Account Resolution Specialist

- Managed high-volume inbound and outbound customer communications.
- Negotiated payment arrangements while maintaining compliance with company and regulatory requirements.
- Resolved complex customer concerns through effective problem-solving and relationship management.
- Consistently met performance, quality, and compliance targets.
- Recognized as a top performer and maintained excellent compliance records.

AMERICAN EXPRESS INTERNATIONAL INC., Collection Specialist

- Handled customer accounts and negotiated payment solutions.
- Maintained accurate account documentation and activity records.
- Delivered professional customer service while meeting collection objectives.

JP MORGAN CHASE BANK - PGSC., Collection Specialist | Senior Specialist - Deposit Review

- SECURITY AND VERIFICATION: Verified check authenticity by analyzing issuer data and deposit patterns to stop fraud before it happened.
- RISK ANALYSIS: Evaluated customer behavior and account history to identify and manage potential financial risks.
- POLICY COMPLIANCE: Guaranteed that all fund releases and account decisions met strict bank policies and federal Regulation CC standards.
- ACCOUNT RECOVERY: Managed 30–60 day delinquent auto loans, partnering with customers to resolve balances.
- SKIP TRACING: Utilized advanced search tools and databases to locate and re-establish contact with high-risk account holders.

VXI GLOBAL SOLUTIONS, Sales Representative

- Assisted customers in selecting products and subscription services.
- Consistently achieved sales goals and performance targets.
- Built strong customer relationships through consultative selling techniques.

CONCENTRIX (IBM - Lloyds Bank), Collection Specialist

- Educated customers on financial management and payment solutions.
- Maintained detailed customer records and account documentation.
- Delivered exceptional customer service while resolving account concerns.

CONCENTRIX (CONVERGYS - AT&T), Customer Service Representative

- Provided billing and technical support to customers.
- Resolved customer inquiries through phone-based support channels.

SPI GLOBAL SOLUTIONS (ePLDT VENTUS), Technical Support Representative

- Delivered technical support for consumer electronics products.
- Diagnosed and resolved customer issues while maintaining high satisfaction ratings.

Colegio de San Juan de Letran - Calamba

B.S. Information Technology

- English (Fluent)
- Filipino | Tagalog (Native)

Name: Glenna Faye Banzuela
Company: Wells Fargo International Solutions, LLC.
Position: Lead Account Resolution Representative
Contact #: +639756900225

Name: Ivory Villadelrey
Company: Wells Fargo International Solutions, LLC.
Position: Senior Quality Assurance Administrator
Contact #: +639776000176