Office & Productivity: Google Workspace (Gmail, Calendar, Docs, Sheets, Slides, Forms, Keep), Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote, Access)
Communication Tools: Zoom, Google Meet, Google Chat, Microsoft Teams, Slack, Discord, Telegram, WhatsApp, Viber, Signal, Messenger, Avaya, Jabber, RingCentral, Quo, JustCall, Vonage, MicroSIP, Cloud Softphone, Vici Dial, GoTo Connect
Project & Operations: Trello, Asana, Notion, ClickUp, Basecamp
Design & Content: Canva, Adobe Photoshop, CapCut
Marketing & Social Media: Facebook, Instagram, TikTok, YouTube, LinkedIn, Meta Business Suite, Hootsuite, Buffer, Mailchimp, MailerLite
CRM & Business Tools: GoHighLevel, JobNimbus, Expensify, Invoicely
File & Cloud Storage: Google Drive, OneDrive, Dropbox
AI & Automation: ChatGPT, Microsoft Copilot, Google Gemini, Claude, Perplexity AI, Grammarly, Otter.ai, Read.ai
Property Management Systems: Airbnb, VRBO, Hospitable, Breezeway, Turno
Scheduling: Calendly, SimplyBook.me, Doodle
Security Tools: LastPass, 1Password

Colegio de San Juan de Letran - Calamba

B.S. Information Technology

- English (Fluent)
- Filipino | Tagalog (Native)

Name: Glenna Faye Banzuela
Company: Wells Fargo International Solutions, LLC.
Position: Lead Account Resolution Representative
Contact #: +639756900225

Name: Ivory Villadelrey
Company: Wells Fargo International Solutions, LLC.
Position: Senior Quality Assurance Administrator
Contact #: +639776000176

Virtual Assistant with 19+ years of experience supporting administrative, property management, construction, customer service, and business operations in remote environments. Experienced in managing calendars, coordinating contractors and vendors, scheduling maintenance and site visits, tracking work orders and invoices, communicating with tenants, guests, property owners, and clients, and keeping projects and daily operations organized. Strong at handling multiple priorities, following up on open tasks, maintaining accurate records, and making sure nothing gets missed. Comfortable using Google Workspace, Microsoft Office, CRM and property management systems, project management tools, and AI tools such as ChatGPT and Claude.

BRUNTWORK (Space Construction), Virtual Assistant | Receptionist

- Main point of contact for clients and vendors – keep communication clear across every channel.
- Review and process vendor invoices for repair work, checking everything's accurate and properly documented.
- Sort out billing discrepancies with vendors and internal teams, and confirm repairs are actually done before payment goes out.
- Schedule appointments, inspections, and site visits so nothing gets double-booked or missed.
- Keep digital records organized – permits, contracts, invoices, project files.
- Track progress across active projects to keep documentation accurate and teams accountable.
- Follow up with clients and vendors to prevent delays and rework.
- Post project updates to the company's social media to keep clients in the loop.

SUPERHOST LABS LLC. - TECHVESTOR, Property Manager | Guest Experience Associate

- Managed day-to-day guest communications and property operations for a 300+ property Airbnb portfolio, handling complaints, maintenance issues, and stay-related concerns across multiple channels.
- Helped maintain a 4.75-star average portfolio rating through timely communication, problem-solving, and consistent guest support.
- Coordinated inspections, maintenance, repairs, cleaners, property managers, and vendors to resolve issues quickly with minimal disruption to guests.
- Handled escalations and special requests while balancing guest satisfaction, property needs, and company policies.
- Reviewed vendor invoices and supporting documentation, identified discrepancies, and coordinated corrections before payment.
- Managed reservations, calendars, guest records, property information, and travel logistics while keeping information accurate and confidential.
- Resolved complex guest complaints with clear, professional communication and a focus on finding practical solutions.

WELLS FARGO INTERNATIONAL SOLUTIONS, LLC., Senior Account Resolution Specialist

- Collected over $100,000 per month managing high-volume inbound and outbound customer communications.
- Held a conversion rate above 60% while negotiating payment arrangements within company and regulatory requirements.
- Handled 350–400 accounts daily via automatic dialer, working through complex concerns with effective problem solving.
- Consistently met performance, quality, and compliance targets; recognized as a top performer for sustained results.

AMERICAN EXPRESS INTERNATIONAL INC., Collection Specialist

- Reached an 85% conversion rate on charge card accounts and 60% on credit card accounts through effective negotiation.
- Handled customer accounts and negotiated payment solutions.
- Kept account documentation and activity records accurate.

JP MORGAN CHASE BANK - PGSC., Collection Specialist | Senior Specialist - Deposit Review

- Consistently exceeded a target of 10 skip-trace connects per week, locating customers who had changed phone numbers or addresses.
- Collected payments and submitted delinquent loan accounts for repossession based on account recovery outcomes.
- Verified check authenticity by analyzing issuer data and deposit patterns to stop fraud before it happened.
- Evaluated customer behavior and account history to identify and manage potential financial risk.
- Made sure fund releases and account decisions met strict bank policy and federal Regulation CC standards.

VXI GLOBAL SOLUTIONS, Sales Representative

- Assisted customers in selecting products and subscription services.
- Consistently achieved sales goals and performance targets.
- Built strong customer relationships through consultative selling techniques.

CONCENTRIX (IBM - Lloyds Bank), Collection Specialist

- Educated customers on financial management and payment solutions.
- Maintained detailed customer records and account documentation.
- Delivered exceptional customer service while resolving account concerns.

CONCENTRIX (CONVERGYS - AT&T), Customer Service Representative

- Provided billing and technical support to customers.
- Resolved customer inquiries through phone-based support channels.

SPI GLOBAL SOLUTIONS (ePLDT VENTUS), Technical Support Representative

- Delivered technical support for consumer electronics products.
- Diagnosed and resolved customer issues while maintaining high satisfaction ratings.

Administrative Support & Records – calendar management, scheduling, document organization, digital filing, and maintaining accurate records for projects, properties, permits, contracts, invoices, and work orders
Construction & Project Coordination – coordinating contractors and subcontractors, scheduling site visits and inspections, tracking project updates, organizing permits, contracts, invoices, and work orders, and following up to keep projects moving
Property & Vendor Management – reviewing vendor invoices, coordinating repairs and site visits, following up on maintenance requests, resolving billing discrepancies, and verifying completed work before payment
Property Management Software – Airbnb, VRBO, Hospitable, Breezeway, Turno
Guest & Tenant Relations – multi-channel guest communication, complaint resolution, and handling concerns while maintaining company policies and service standards
Communication & Follow-Through – clear and professional written communication, consistent follow-up, and serving as a reliable point of contact between clients, property owners, tenants, guests, vendors, contractors, and internal teams
Customer Service – handling high call volumes, resolving issues, de-escalating difficult situations, and turning frustrated customers into satisfied customers
Collections & Risk – high-volume negotiations, skip tracing, fraud checks, payment arrangements, and compliance with banking and regulatory standards