ADMINISTRATIVE & EXECUTIVE SUPPORT

Calendar & Email Management
Data Entry & Record Management
Document & File Organization
CRM Management (CSS)
Administrative & Executive Support

CUSTOMER SERVICE & COMMUNICATIONN

Customer Support & Client Coordination
Professional Communication (Email & Chat)
Inquiry Handling & Problem Resolution

TOOLS & SOFTWARE

Google Workspace (Gmail, Google Docs, Sheets, Meet)
Microsoft Office (Word, Excel)
Notion, ClickUp & Trello
Zoom

DESIGN & CONTENT TOOLS

Canva
CapCut

https://jobseekers.ph/cherrieramirez#works

2016 - 2017

INFORMATION & TECHNOLOGY, Gateways Institute of Science and Technology

Results-driven Administrative Assistant with 4+ years of experience supporting daily office operations, customer service, and data management. Skilled in streamlining administrative processes, coordinating schedules, and maintaining accurate documentation with strong attention to detail. Recognized for improving efficiency, reducing errors, and providing reliable support in fast-paced office environments. Committed to helping teams stay organized, save time, and ensure smooth business operations.

2022 – 2025

OFFICE FRONTDESK OFFICER | ADMIN ASSISTANT, Onyx Crown Inc.

Responsibilities:
* Managed daily front desk operations, including client inquiries and appointment scheduling.
* Managed and monitored daily staff attendance and scheduling to ensure smooth office operations.
* Organized digital and physical filing systems, increasing document retrieval efficiency by 40%.
* Delivered professional customer service, ensuring smooth client check-ins and accurate processing.
* Handled incoming documents and ensured timely distribution across departments.
* Supported management with reports, documentation, and meeting coordination.
* Assisted day-to-day office operations and supported both Chinese and Filipino staff.
* Provided administrative support to Executives and Managers, ensuring smooth workflow.

2021 – 2022

DATA ENCODER, Globallga Business Process Outsourcing

Responsibilities:
* Processed high-volume data entries with strong accuracy and confidentiality
* Improved encoding workflow, reducing input errors and turnaround time
* Maintained updated client records in compliance with internal standards

2018 - 2019

COLLECTION SPECIALIST, Admerex Solutions Inc.

Responsibilities:
* Managed client accounts using CRM (CSS) for tracking payments and follow-ups
* Communicated with customers regarding outstanding balances professionally
* Improved follow-up efficiency through structured communication strategies
* Maintained accurate records while handling sensitive financial data confidentially

POV VIRTUAL ASSISTANT TRAINING

Self-Paced Course – General Virtual Assistance (GVA), Executive Assistance (EA), and Project Management (PM)

PRO VA TRAINING PROGRAM

Comprehensive Virtual Assistance Training Program