Detail-oriented and tech-savvy individual with strong organizational skills and proficiency in Google Workspace, Canva, and AI tools including ChatGPT. Seeking an entry-level Virtual Assistant position to support busy entrepreneurs with administrative tasks, calendar management, and digital communications. Known for fast learning, proactive communication, and thriving in remote work environments.

Bachelor in Elementary Education

General Virtual Assistant Training Certificate

Leadership Course

TEFL Certificate

Communication

Graphics & Content

Data Management

Social Media Management & Content Creation

Plan and execute digital campaigns, create graphics, write captions, research hashtags, manage content calendars, monitor engagement.

Data Entry & Management

Accurate data entry, organize spreadsheets/databases, clean data, prepare reports, maintain confidential records.

Health Insurance Auditor

Reviewed health forms submitted by health coaches to ensure completeness, accuracy, and compliance with documentation standards.
Identified discrepancies, missing data, or incorrect entries and made necessary corrections to maintain data integrity.
Communicated directly with health coaches to request clarifications or additional information when needed.

Process Specific Trainer

Designed and delivered specialized training programs for live chat operators focused on real estate client support.
Created training manuals, scripts, and scenarios tailored to real estate processes, including lead handling, property inquiries, and CRM usage.
Conducted hands-on sessions, assessments, and live monitoring to ensure new hires met performance standards.
Provided coaching and ongoing support to chat agents, improving efficiency, accuracy, and customer satisfaction.
Collaborated with team leads and quality analysts to update training materials based on client needs and performance metrics.

Leads Operator

Monitor and manage incoming leads from live chat operators.
Ensure all leads are entered accurately into the lead generating tool.

Creativity, Attention to Detail, Organization, Time Management, Adaptability, Communication, Reliability