Cielo Joy Villegas

Customer Service Expert | Virtual Assistant
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Contact Information
  • cjnvillegas@gmail.com
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  • +639761353038
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  • Balanga City, Bataan
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About Me

Your business deserves reliable support. I'm Cielo Joy Villegas, a Virtual Assistant providing professional customer service, administrative support, and social media management to help your business stay organized, productive, and stress-free.
SKILLS

Customer Support (Chat, Email, Phone) | Technical Troubleshooting | Refunds and Replacements | Virtual Assistance | Social Media Management | Email and Calendar Management | Data Entry | Google Workspace | Microsoft Office | CRM and Ticketing Tools | Problem Solving | Time Management | Multitasking | Attention to Detail | AI tools | Canva Designs
EDUCATION
2013 - 2015

Anihan Technical School, National Certificate II (NC II)

• Bread and Pastry Production
• Food and Beverage Services
• Cookery
WORK EXPERIENCE
June 2025 - Present

CLIENT SUPPORT AGENT, IPRoyal

• Troubleshoot proxy connectivity and configuration issues.
• Assist customers with technical inquiries via live chat and email.
• Process refunds and proxy replacements in accordance with company policies.
• Escalate complex issues and work with internal teams to ensure timely
• Ensure customer satisfaction through effective and efficient support.
Sept 2024 - Jun 2025

CUSTOMER SERVICE REPRESENTATIVE, JustPressOne

• Assist customers via phone and text regarding appliance issues, service inquiries, and general concerns.
• Schedule, reschedule, and confirm service appointments with customers and technicians.
• Coordinate with service teams to ensure timely and efficient service delivery.
August 2022 - August 2024

CONTENT MODERATOR, TaskUs

• Review and analyze user-generated content for policy compliance.
• Remove or restrict inappropriate, harmful, or misleading content.
• Uphold community guidelines and maintain platform integrity.
Apr 2021 - Jul 2022

SENIOR CUSTOMER SERVICE REPRESENTATIVE, WNS Global Services

• Assist customers with booking flights, hotels, car rentals, and more.
• Modify reservations, rebook, and process cancellations.
• Handle refund requests in accordance with company policy.
May 2019 - February 2021

CHAT/EMAIL SUPPORT REPRESENTATIVE, PH Global Jet Express

• Answer shipment inquiries via chat and email.
• Resolve issues related to deliveries, damaged items, and lost packages.
• Provide updates and ensure timely resolution of concerns.
Apr 2017 - May 2019

CUSTOMER SERVICE REPRESENTATIVE, Foodpanda

• Handle customer complaints via live chat regarding orders, payments, delays, and food quality.
• Coordinate with restaurants and riders to resolve issues.