TRAININGS

General VA (PRO VA)
Medical VA (PRO VA)
Medical VA (CLAIRVOYANCE)
Medical Transcription (CLAIRVOYANCE)
Medical Coding (CLAIRVOYANCE)
How to become a CLIENT-READY VA (ILOVA)

MASTER OF SCIENCE IN INTERNATIONAL HOSPITALITY MANAGEMENT

University of Wales Institute
Cardiff, United Kingdom

PHARMACISTS LICENSURE EXAMINATION

Professional Regulation Commission (PRC)
Board of Pharmacy (Manila, Philippines)

BACHELOR OF SCIENCE IN PHARMACY

University of San Agustin
Iloilo City, Philippines

Communication Skills

Problem-Solving Skills

Medical Data Entry and Documentation

Familiarity with EHR/EMR and Medical Records Management

Attention to Detail and Accuracy

Time Management and Organization

Confidentiality and Data Privacy

Administrative and Calendar Management

Research and Data Validation

Teamwork and Collaboration

Medical Terminology

Healthcare professional with 19 years of diverse industry experience, progressing from Registered Pharmacist to Carer/Activity Support Worker, Customer Solutions Specialist, and Operations Supervisor I.

Brings a strong combination of healthcare knowledge, operational experience, leadership, and customer-focused service, with a proven ability to adapt across diverse healthcare and professional environments. Detail-oriented, adaptable, and reliable, committed to delivering Virtual Excellence while helping you focus on what matters most.

OPERATIONS MANAGER

Claiza’s Laundry House
February 2026 – August 2026
Key Responsibilities:
• Managed daily business operations, including customer service, scheduling, order processing, and administrative tasks.
• Maintained accurate financial records, cash receipts, cash disbursements, and quarterly business tax filings.
• Managed customer information, service requests, inventory, and business documentation with attention to detail.
• Coordinated daily workflows, resolved customer concerns, and ensured efficient service delivery.

OPERATIONS SUPERVISOR I

Reed Elsevier Philippines
March 2025 – January 2026
Key Responsibilities:
• Supervised daily healthcare account operations, ensuring accuracy, productivity, and compliance with established service standards.
• Reviewed work quality, monitored team performance, and provided coaching to improve accuracy and operational efficiency.
• Managed escalations, resolved complex client concerns, and maintained effective communication with internal and external stakeholders.
• Prepared operational reports, monitored workflows, and ensured timely completion of assigned tasks.

CUSTOMER SOLUTIONS SPECIALIST

Reed Elsevier Philippines
October 2016 – March 2025
Key Responsibilities:
• Performed accurate healthcare data entry, validation, and documentation using multiple systems and internal tools.
• Verified patient demographics and insurance information while maintaining confidentiality and data security.
• Researched and resolved healthcare-related inquiries, ensuring timely responses through email and callbacks.
• Maintained accurate records, followed established workflows, and escalated complex issues to supervisors when necessary.

REGISTERED PHARMACIST

Generika Pharmacy (August 2015 – February 2016)
Buena Pharmacy (December 2013 – June 2015)
James Homes Pharmacy (April 2009 – January 2010)
Chen's Pharmacy (June 2008 – March 2009)
Saviour International Hospital (March 2007 – June 2008)
Key Responsibilities:
• Maintained accurate prescription records, medication profiles, and dispensing documentation with strong attention to detail.
• Provided patient education and support regarding medication use, safety, and proper storage.
• Managed pharmaceutical inventory, order processing, stock replenishment, and monitoring of near-expiry medications.
• Assisted with customer inquiries, maintained confidentiality, and ensured compliance with pharmacy procedures.

CARER | ACTIVITY SUPPORT WORKER

The Orchard Centre (Care UK) (January 2012 – July 2013)
Copperfield House (February 2011 – July 2013)
Tordarrach Nursing Home (October 2010 – February 2011)
Key Responsibilities:
• Maintained accurate resident records, documenting care provided, medication assistance, observations, and incidents.
• Communicated relevant resident information to healthcare professionals and maintained confidentiality of personal and medical records.
• Coordinated daily activities, appointments, and care routines while ensuring organized and efficient service delivery.
• Managed household supplies, inventory, and daily administrative tasks while following established care home procedures.