Bachelor of Science in Information Technology

Client Support Specialist

Hotel Support (Marriott & Hilton) and Flight Support (United Airlines)
Provided chat-based customer support through Telegram.
Assisted customers with hotel reservations, inquiries, and flight-related concerns.
Managed internal communications and workflow using Slack.
Maintained and organized documents using Google Drive.
Updated and tracked operational data through Google Sheets.
Delivered timely and professional customer service while ensuring issue resolution.

TOOLS:
Google Chrome
Google Sheets
Excel
Slack
Telegram
VPN

Lead Generation Specialist

Identified and researched potential leads through LinkedIn, Google, online directories, and social media platforms.
Gathered and verified key prospect information, including company details, contacts, emails, phone numbers, industries, and locations.
Qualified leads according to sales criteria and campaign requirements.
Maintained accurate and organized CRM records.
Coordinated with cold callers and sales representatives by providing qualified lead lists.
Prepared daily and weekly lead generation reports and performance updates.

TOOLS:
Hubspot
LinkedIn
Seamless
Google Sheets
Excel
Slack
Google Search

International Lead Generation Specialist

Conducted international prospecting and lead generation activities.
Identified target customers and qualified leads to support business growth objectives.
Achieved established KPIs and lead generation targets.

TOOLS:
Hubspot
LinkedIn Sales Navigator
Datamyne
Salesforce
ClickUp
Seamless
Crunchbase
Zoominfo
Apollo
Google Sheets
Excel
Slack
Google Search
Assisted management with operational and sales support tasks.
Performed extensive online research and market analysis.

Tools Used:
HubSpot
Seamless.ai
Crunchbase
ZoomInfo
Apollo.io
Google Sheets
Microsoft Excel
Slack

Client Seller Support

Managed Amazon seller account health and compliance.
Processed and fulfilled customer orders.
Created, updated, and maintained Amazon product listings in accordance with platform policies.
Generated sales reports and analyzed performance metrics.
Responded to customer inquiries via email.
Updated order statuses and conducted order follow-ups.
Monitored inventory levels and submitted inventory reports.

TOOLS:
Amazon Seller Central
Keepa
Helium 10
Google Spreadsheet

LinkedIn Lead Generation Specialist

Utilized LinkedIn Sales Navigator to identify and connect with decision-makers.
Conducted outreach through LinkedIn, email, and other communication channels.
Followed up with prospects to convert cold leads into qualified opportunities.
Scheduled meetings for the sales team with qualified prospects.
Generated weekly reports on lead activity, conversions, and campaign performance.
Collaborated with sales teams to improve targeting strategies and messaging.

IT Support

My role at my previous company was installing and configuring computer hardware, software, systems, networks, printers, and scanners, monitoring agents, and maintaining computer systems and networks. I responded promptly to service issues and requests. Providing technical support to employees in the company. I have achieved this by reorganizing something to make it work better, identifying a problem and solving it, coming up with a new idea that improved things, and developing or implementing new procedures or systems.

VXI Global Solution

* Provided customer support through inbound calls, live chat, and email channels.
* Managed and responded to customer inquiries and concerns using Zendesk.
* Assisted customers with product and service information, ensuring accurate and timely resolutions.
* Processed customer transactions and account-related requests efficiently.
* Conducted proactive customer outreach to enhance customer satisfaction and engagement.
* Handled customer complaints professionally and worked toward effective issue resolution.
* Collected, documented, and analyzed customer feedback to identify trends and improve service quality.
* Maintained high standards of customer service while meeting performance and response-time goals.