2007
Bachelor of Science in Information Technology
UNIVERSITY OF PERPETUAL HELP DALTA SYSTEM - LAS PINAS
More Info About Me
I am Danica, an experienced and results-driven professional specializing in Social Media Management, Virtual Assistance, Administrative Support, and Customer Service. I have extensive experience in branding, content creation, lead generation, and client coordination, with a strong ability to manage multiple tasks efficiently while maintaining professionalism and accuracy. I am dedicated to helping businesses grow, improving workflows, and delivering exceptional service through strong communication, organization, and problem-solving skills.
Throughout my career, I have worked as a Social Media Manager, Executive Secretary, English Teacher, Admin Assistant, Receptionist, Administration Services Associate II, Email Customer Service Representative, and Customer Service Representative. These roles have equipped me with valuable experience in managing teams, optimizing digital campaigns, streamlining administrative processes, handling customer inquiries, and providing high-quality support that contributes to measurable business growth and long-term success.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Copywriter
Certificates
My Experience and Education
2022
-
2026
SubZero CryothrapyCork
(Social Media Manager)
Managed and created engaging social media content across multiple platforms to increase brand awareness and audience engagement, monitored performance metrics, and optimized strategies for better results
2021
-
2021
OPTUM GLOBAL SOLUTIONS PHILIPPINES
(Customer Service Representative)
As a Customer Service Representative, I assisted customers with inquiries regarding their medical insurance coverage and benefits. I explained policy details, eligibility, claims status, and available healthcare services in a clear and professional manner. I handled customer concerns efficiently while ensuring accurate information and excellent service. I also maintained customer records and followed company procedures to provide timely resolutions.
2008
-
2016
ALTA RESOURCES PHILIPPINES CORPORATION
(Email Customer Service Representative)
As an Email Customer Service Representative, I managed customer inquiries professionally through email while providing timely and accurate responses. I updated client records, maintained account information, and assisted with rewards program concerns. I processed customer orders efficiently while ensuring accuracy and customer satisfaction. In addition, I handled special projects assigned by management and supported team operations when needed.
2007
-
2008
Fermat Academy
(Executive Secretary / English Teacher)
As an Executive Secretary / English Teacher, I directly supported the CEO by handling assigned administrative and executive tasks efficiently. I managed inventory of school supplies, ensuring proper tracking and timely replenishment of materials. I maintained and organized student school records with accuracy and confidentiality to support school operations. In addition, I taught English to Korean students, helping them improve their communication skills for academic and professional use.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.