2013
Industrial Education major in Arts
Technological University of the Philippines
💎 Your Diamond VA: Bright Ideas, Brilliant Execution
Hello,I’m Dani, a Top-Tier Virtual Assistant with extensive experience across, Customer Support, Executive Assistance, Property Management, Healthcare, Finance, eCommerce and U.S.-based BPO operations.
With 8+ years in customer service, sales, billing, and operations, I provide high-level, results-driven support to founders, CEOs, and growing businesses. My background spans eCommerce, HVAC, landscaping, healthcare, logistics, property management, and luxury wedding services, allowing me to adapt quickly while maintaining accuracy, professionalism, and brand integrity.
My work is consistently recognized for efficiency, reliability, and operational excellence, supported by strong KPI performance, fast response times, and process improvements that reduce friction and increase revenue.
I don’t just support businesses, I optimize systems, protect customer experience, and drive measurable results.
Industries Served
Shopify eCommerce (Fashion, Luxury)
Property Management & Short-Term Rentals
HVAC & Home Services
Landscaping & Field Services
Healthcare & Medical Practices
Luxury Wedding & Event Services
Telecommunications & Utilities (U.S. Market)
Logistics & Global Operations
What Sets Me Apart
Fast response times & SLA-driven performance
Strong communication (C1 to C2 English proficiency)
KPI-focused, process-oriented mindset
Proven experience handling high-volume operations & sensitive data
Calm, professional handling of escalations and disputes
Ability to work independently while aligning with leadership goals
Beyond skills, I bring structure, accountability, and peace of mind to my clients. Whether you need a trusted executive partner, a Shopify operations expert, or a customer experience leader, I deliver clarity, consistency, and results
My Skills and Competencies
HoneyBook
Social Media Management
Graphic Design
Data Entry
Content Creation
Fb Ads
Pinterest SMM
Collection Agent
Property Management
Leasing
Service Request Tickets
Backlinks research
On and Off page SEO
Copywriting
Communication Skill
Attention to detail
Confidentiality / NDA
MS Excel lookup and Pivot
Data Analytics
Data Management
Invoicing
Payroll
Shopify
Quickbook Online
Ecommerce
Financial Accounting
Product Listing
Knowledge of Collection Laws
Order Fulfillment
Credit Management
Chargebacks
Event Planning
Dispute Resolution
Technical Proficiency
Organizing
Calendar Planning
Inbox Planning Labels
Payment Collection
SLA
Web Research
Scheduling Appointments
Booking Appointments
Email Marketing
Training and Development
Webscraping
Copywriting
Lead Generation
Transcribing
Order Processing
Inventory Management
Writing
Inbound calls
Outbound calls
SMS Email Outreach
Chatting
Skip Tracing
Google Ads
Google Review Management / GMB
Go High Level
MLS
Softwashing - Pressure Wash
Holiday Lighting VA
Certificates
My Experience and Education
Aug 2025
-
2025
Luxury Perfume Ecommerce
(Shopify VA)
Hands-on experience managing Shopify & Amazon stores, including product listing optimization, order fulfillment, inventory control, returns, chargebacks, and dispute handling. Skilled in email & chat customer support, CRM administration, SEO optimization, KPI tracking, and store operations, delivering fast response times and smooth customer experiences.
2025
-
2026
Direct Client- Wedding Event Planning and Photography
(CEO - VA)
Direct Client - Wedding Services High End Photography, Planning, Company. Executive VA to CEO
Optimized business operations for an event photography company by setting up Honey Book automations and workflows, managing client inquiries and discovery calls, booking shoots and consultations, and coordinating photographers/editors for timely delivery, audits, and revisions. Organized contracts, invoices, and reports; created SOPs; managed social media content/ads; tracked expenses and payments. Oversaw website SEO and lead generation, built backlinks to boost visibility, and managed Pinterest to expand brand reach.
2025
-
2026
DIRECT CLIENT - Trash Hauling Service
(Executive Assistant)
Calendar & Inbox Management, Project Management
Dispatching, Hiring
2025
-
2026
Padsplit
(Property Manager GA/NC)
31 Properties
130 Members
MEMBER TENANT SUPPORT
MAINTENANCE TICKET
COLLECTION EVICTION
LEASING AND ADS
REPORTS AND PROJECTION
CLIENT HOST COMMUNICATION
BOOKKEEPING
PAYROLL INVOICING
PROPERTY MANAGER
2025
-
2026
DIRECT CLIENT - Real Estate Service
(Real Estate Virtual Assistant | Florida, US)
Skiptracing, Coldcalling, Follow Up, Probate & Mortage, MLS Offer
Go High Level Management, Automation Specialist
2025
-
2026
DIRECT CLIENT - Softwashing & Holiday Lighting
(Social Media Manager | Illinois, US)
Lead tracking, quotes, scheduling, invoicing
Social Media & Google / Meta Ads
2025
-
2026
DIRECT CLIENT - Softwashing & Holiday Lighting
(Social Media Manager | Illinois, US)
Lead tracking, quotes, scheduling, invoicing
Social Media & Google / Meta Ads
2025
-
2026
Direct Client Property Manager| Atlanta, GA
(Leasing and Support)
Oversee daily operations and tenant relations for four residential properties, ensuring seamless management and compliance.
Handle all property communications: email inquiries, banking transactions, insurance claims, and operational correspondence.
Coordinate regular schedules (trash pickup, cleaning, preventive maintenance) and on-demand tasks (move-ins/outs, HVAC, pest control, plumbing, electrical).
Audit cleaning staff hours, process invoices, and prepare payroll.
Apply tenant adjustments, send rent reminders, and arrange payment plans for overdue balances.
Support eviction/dispossessory processes in line with legal requirements.
Create and update property listings, access codes, and ads across real-estate platforms and social media channels.
2025
-
2026
Direct Client Executive VA to CEO
(CEO - VA)
Landscaping – | Austin, TX
Supported the CEO with scheduling, client communications, estimates, and invoicing. Coordinated site visits, crew assignments, and vendor logistics while maintaining records, streamlining workflows, and assisting with social media and customer follow-ups.
Nov 2024
-
April 2025
Direct Client - Home Service IL
(Appointment Setter)
Handled bookings for a small family business specializing in vent cleaning services.
Respond to inbound and outbound calls, explaining product and service.
Processing of booking, reschedule, cancellation and confirmation of booking
Outreach service for referral as source of own leads via Calls, SMS, chat and email.
Calendar schedule efficiency for bookings of appointment
Maintain or Enter Customer Records, Receipts and Invoice, Attachment on the system.
August 2016
-
January 2025
VXI Philippines - BPO
(Healthcare, Retail, Telco)
DULY HEALTH AND CARE
Inbound/outbound calls for US clients - Patient Interaction & Support clinic services, providers, and office locations
Schedule, reschedule, or cancel appointments using internal scheduling systems.
Handle patient complaints, billing questions, and service-related concerns.
Subject and comply to SLA, SOP’s including HIPAA regulation.
Performance metric handling on satisfaction and response time.
Escalation Manager addressing challenges with active listening empathy and resolution driven approach.
Supervisor task - Coaching, Training, Drive performance, Sales Takeover, filing of corrective actions, Staffing organization.
TEMU Retail Services
Respond promptly to customer inquiries via chat and email,
Assist with concerns related to orders, returns, shipping, product information, and payments.
Assist customers with order tracking, cancellations, and modifications
Stay updated on product catalog, promotions, and new arrivals.
Created SOP ‘S including Job Aids, Script management.
Escalation Manager addressing challenges with active listening empathy and resolution driven approach.
Daily operations up tow weekly client calibration, improvement and scheduling
Supervisor task - Coaching, Training, Drive performance, Sales Takeover, filing of corrective actions, Staffing organization.
Telco/Home Service Billing and Sales
Inbound/outbound calls for US clients, specializing in billing explain- adjustments, payments - collection, technical assistance, and sales.
Providing Sales order and Tracking or replacement and scheduling technical service.
Discuss Insurance benefit for upsell and Handle Claim or Denial/Sustaining.
Performance metric handling on survey scores, response time, resolution rate and sales target.
Retention efforts discussing product benefit and better pricing.
Escalation Manager addressing challenges with active listening empathy and resolution driven approach
Supervisor task - Coaching, Training, Drive performance, Sales Takeover, Filing of corrective actions, Staffing organization.
2013
-
2016
DHL Global Forwarding
(Data Manager)
Transfer customer information from old to new CRM system while checking data information if complete.
Research or collect Data information based on name, address matching via website.
Serves as Point of Contact for Client Escalation and Global Data Manager.
Ticketing - doing time and motion plus productivity adhering to SLAs per ticket.
Testimonials
Client Feedback
Darron
I had the pleasure of working with Danica at DHL for three years, during which she consistently demonstrated her dedication and expertise. Danica personally managed our department's service desk tickets with exceptional timeliness and quality. She approached tasks with critical and analytical thinking, particularly when handling complex requests, ensuring thorough and effective solutions. Danica's professionalism, reliability, and proactive attitude made her an invaluable team member and a true asset to our company.