Highly adaptable Virtual Assistant with experience in customer service, telecommunications support, email management, reporting, and administrative coordination. Skilled in handling escalated calls, managing high-volume tasks, and delivering accurate non‑voice outputs.

2018 - 2020

THE ARISTOCRAT, Cashier / Telemarketer

My experience as a cashier and telemarketer strengthened my accuracy, customer service, and ability to manage high‑volume tasks. I handled billing, documentation, and client inquiries with professionalism and attention to detail. These roles developed my skills in organization, multitasking, and reliable task management—qualities I now bring to my work as a Virtual Assistant.

2020 - 2021

CONCENTRIX, Customer Service Representative

I handled inbound and outbound sales calls for Omaha Steaks and provided product support, troubleshooting, and escalation management for Singtel. These roles strengthened my communication, customer service, documentation, and multitasking skills qualities that make me highly capable as a Virtual Assistant.

2022 - Present

MSC CRUISES, DINING Department Crew/ Admin Support

I managed weekly crew schedules, reports, emails, and documentation using Excel, Word, and PowerPoint. I also supported the dining office in organizing shifts for over 100 crew members and handling high‑volume administrative tasks. These roles strengthened my skills in scheduling, reporting, documentation, and efficient task management—capabilities essential for a Virtual Assistant.

MS Excel, Word, PowerPoint
Google Workspace
Email Platforms
VA Tools (Basic Canva)