Results-driven Virtual Assistant with 5+ years of combined experience providing operational, customer service, and executive support to US-based clients. Specializing in email, calendar, and order management, I help executives stay organized, productive, and focused on high-priority initiatives. Proficient in NetSuite, Microsoft Excel, Google Workspace, Slack, and AI-powered tools, I bring proactive communication, strong attention to detail, and a commitment to delivering efficient, high-quality support in fast-paced remote environments.
I am committed to crafting effective communication through the power of words. A proud graduate of the Bachelor of Secondary Education—English.
Worked part-time managing the CEO’s inbox by prioritizing emails and ensuring timely responses, reducing average response time by 40% and improving communication efficiency.
Managed order processing (POs, SOs, RMAs), reducing errors and improving fulfillment accuracy.
Supported prescription management, improving efficiency of refill processing and patient satisfaction.
Used Canva to create marketing content for my small business, improving audience engagement.
Handled customer inquiries at Macy’s, reducing wait time and improving service efficiency.
Assisted customers with order tracking, returns, and account concerns, maintaining high-quality service.
Processed software order fulfillments, ensuring 100% accuracy in serial number (SN) records.
Designed Canva graphics for my small business, increasing social media engagement by 25%.
Maintained Inbox Zero for executive accounts handling emails and managed scheduling across multiple time zones
Managed order processing and vendor POs, reducing turnaround time by 20%.
Updated shipment statuses daily, reducing customer inquiries by 80%