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Bachelor of Science in Medical Laboratory Sciences
University of Baguio
More Info About Me
I’m a YouTube Channel Manager with over 3 years of experience helping channels grow through structured, high-performing content. I specialize in scriptwriting, content planning, and optimizing videos for retention and engagement.
I handle end-to-end channel operations—from writing engaging, hook-driven scripts to managing content calendars, publishing videos, and optimizing SEO (titles, descriptions, tags). I also oversee workflow using tools like Trello, Asana, and Google Sheets, provide thumbnail direction, produce voiceovers using ElevenLabs, and ensure quality control across uploads. My approach combines creativity with data to improve views, retention, and overall channel growth.
I’ve also worked as a Virtual Assistant and Personal Assistant, supporting research, scheduling, task management, and basic e-commerce operations to keep workflows efficient.
Earlier in my career, I worked as a customer service representative for a US-based logistics company (UPS), where I developed strong communication and problem-solving skills.
I’m reliable, adaptable, and focused on helping creators and brands grow in today’s fast-moving digital space.
My Skills and Competencies
Virtual Assistant
Customer Service Representative
Graphic Designer
Script Writer
Social Media Management
Certificates
My Experience and Education
2022
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Present
Freelance
(YouTube Manager)
Managed end-to-end YouTube channel operations including content strategy, video publishing, SEO optimization, thumbnail design, and audience engagement. Grew subscribers and views through consistent branding, data-driven decisions, and performance tracking using YouTube Analytics.
January 2021
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Present
Freelance
(Script Writer)
Crafted engaging, SEO-optimized scripts for a variety of YouTube channels, focusing on storytelling, audience retention, and brand voice. Skilled in researching topics, structuring compelling narratives, and writing in formats that drive views, watch time, and subscriber growth.
2020
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2021
Alorica
(Customer Service Representative)
UPS Customer Service Representative
Helped customers track packages and answered delivery questions
Solved problems with lost, delayed, or damaged shipments
Took phone calls and replied to emails from customers
Handled returns and updated order information
Kept records accurate and entered customer details into the system
Explained UPS services and prices clearly to customers
Stayed calm and helpful when customers were upset or frustrated
2023
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2025
Freelance
(Virtual Assistant)
-Data Entry for tax information
-Finance tracking
-Scheduling
-Admin Tasks
-Email Management
-Social Media Task
My Services
Virtual Assistant
Helping busy professionals stay organized, efficient & stress-free — your go-to Virtual/Personal Assistant.
YouTube Manager
I help creators grow with strategy, SEO, thumbnails & content that converts views into subscribers.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Script Writer
YouTube script writer for captivating content? Let's collaborate! #ScriptWriter
Customer Service Representative
primary objective is to understand the customer's problem and troubleshoot it with an optimal and effective solution.
Testimonials
Bryan
"Diana is great to work with, very attentive and her work is very professional and delivers. A month ago I had 12 subscribers, now I have 2,000, thanks to her SEO prowess."
Spencer Striker
"Diana did a great job on AI-powered script work for our docudrama web series in development. Her work captured historical accuracy while delivering a compelling and accurate narrative. She effectively leveraged AI tools to craft a high-quality script that aligned perfectly with our vision. Quick turnaround time, strong deliverables. Highly recommend her for future projects!"