2008
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Caloocan High School
More Info About Me
Hi, I'm Divina Manuel, a 34-year-old Virtual Assistant based in Caloocan City, Philippines. I completed a Virtual Assistant training program to strengthen my skills in data entry and administrative support. With 5 years of BPO experience in hotel reservations, sales, and outbound survey calls, I bring strong communication, accuracy, and customer handling skills to every task I do. I also have 4 years of experience in Graphic Design, giving me a well-rounded skill set that blends technical support with creative work.
I specialize in data entry, file and database management, calendar and email management, internet research, document formatting, and basic graphic design using Canva and similar tools. I'm detail-oriented, reliable, and committed to helping businesses stay organized and efficient. Whether you need accurate data handling or dependable admin support, I'm ready to help lighten your workload.
Let's connect! Message me today to discuss how I can support your business needs.
My Skills and Competencies
Office and Administration Google Sheet
Customer Support
Social Media Management
Office and Administration Data Entry
Graphic Designer
Office and Administration Email Management
Certificates
My Experience and Education
May 2023
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April 2024
Alorica
(Customer Service Representative)
* Scheduled repair appointments for customers and coordinated service requests.
* Assisted customers with inquiries and concerns regarding home appliances and related services.
* Provided product information and basic troubleshooting support to resolve customer issues.
* Recommended products and services based on customer needs, resulting in successful sales and upselling opportunities.
* Coordinated appliance deliveries and kept customers informed about delivery schedules and updates.
* Processed orders, service requests, and customer information accurately while maintaining detailed records.
* Delivered excellent customer service by resolving concerns promptly and ensuring customer satisfaction.
2017
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2023
Bringas Print and Studio
(Graphic Artist)
Created visually appealing layouts for print and digital materials, including posters, banners, flyers, and promotional materials.
Edited and enhanced photos using photoshop to improve image quality and meet project requirements.
Ensured all designs were accurate, high-quality, and delivered within project deadlines.
Updated and revised existing designs based on feedback and project needs.
2015
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2017
Teleperformance
(Customer Service Representative)
Handled hotel reservation requests through phone
Assisted guests with booking, modifying, and canceling hotel reservations based on their needs.
Upsold room upgrades, packages, and additional hotel services to maximize revenue and enhance the guest experience.
Addressed customer inquiries, concerns, and complaints promptly while providing effective resolutions.
Ensured accurate reservation details and maintained updated customer records in the reservation system.
Delivered exceptional customer service by providing clear information about hotel policies, rates, amenities, and promotions.
My Services
Administrative Management
Providing reliable support through data management, scheduling, and efficient office tasks.
Graphic Design
Creating eye catching visuals, social media graphics, and marketing materials that elevate brands.
Customer Support
Delivering friendly, efficient service while resolving customer concerns with professionalism.
Social Media Management
Creative and organized , helping brands grow through engaging content, strategy, and audience engagement.
Data Entry
Detail oriented, organized, eager to learn, and committed to accurate, timely work.
Content Creator
Passionate about producing engaging social media content that helps brands connect and grow online.