2008
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Caloocan High School
More Info About Me
I am a former BPO professional with experience in customer service, communication, and problem solving. I developed strong interpersonal skills, the ability to work under pressure, and a commitment to delivering excellent customer support while collaborating effectively with diverse teams.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Certificates
My Experience and Education
2017
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2023
Bringas Print and Studio
(Graphic Artist)
Created visually appealing layouts for print and digital materials, including posters, banners, flyers, and promotional materials.
Edited and enhanced photos using photoshop to improve image quality and meet project requirements.
Ensured all designs were accurate, high-quality, and delivered within project deadlines.
Updated and revised existing designs based on feedback and project needs.
2015
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2017
Teleperformance
(Customer Service Representative)
Handled hotel reservation requests through phone
Assisted guests with booking, modifying, and canceling hotel reservations based on their needs.
Upsold room upgrades, packages, and additional hotel services to maximize revenue and enhance the guest experience.
Addressed customer inquiries, concerns, and complaints promptly while providing effective resolutions.
Ensured accurate reservation details and maintained updated customer records in the reservation system.
Delivered exceptional customer service by providing clear information about hotel policies, rates, amenities, and promotions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.