Virtual Assistant with over 7 years of experience in data entry and administrative support, including handling accounts in BPO and healthcare insurance. Skilled in managing records, email and chat correspondence, content creation, and social media campaigns. Experienced in corporate environments and running my own online business, demonstrating the ability to handle multiple tasks, maintain accuracy through double- and triple-checking, meet deadlines, and support business growth efficiently. Proficient in Excel, data validation, customer support, and digital marketing tools such as Canva, with a strong track record of improving processes and delivering results.

2014 - 2015

Intern – Convergys Philippines

I assisted with HR administrative tasks such as sorting and organizing employee 201 files, supporting new hires with their records, and encoding HR documents. I also helped process government ID issuance and performed data entry for applicants, new hires, and updates for current employees. During this internship, I gained experience using Excel formulas and improved my typing speed and accuracy.

2016 - 2016

General Clerk – Metropolitan Bank and Trust Company (Metrobank)

(under Staff Alliance agency)

I provided administrative support, handled data encoding, and managed records for various departments. I assisted applicants during the recruitment process by conducting initial interviews before assessments and was part of the decision-making process in selecting candidates for final interviews.

2017 - 2017

Data Validation Associate – CGI Philippines

I performed data entry for European remittance invoices, inputting client information into the system within lead times. My role focused on accuracy, speed, and maintaining well-organized digital records.

2017 - 2020

Customer Service & Sales Representative – AN Client Care Inc.

I managed customer communication via email and social media, assisted with order tracking, and maintained documentation. I also handled Facebook messaging to promote products and created customer engagement strategies through social media.

2020 - 2021

Email/Chat Support Representative – One Contact Center

I managed daily email correspondence for a rewards program account and updated trackers to record processed receipts. I ensured accurate reporting and maintained well-organized records of customer transactions.

2021 - 2022

Customer Service Specialist – KMC Solutions

I created RFQs, processed purchase orders, and standardized data before uploading it to the shopping platform. I supported e-commerce operations by ensuring product listings and entries were accurate and consistent.

2023 - 2025

Customer Service Specialist – Optum Global Solutions

I managed customer records for insurance coverage by encoding information and maintaining files in Excel. I was responsible for organizing data, ensuring accuracy, and updating reports as needed.

2023 - 2025

Owner / Social Media Manager – Happy Tails Pet Shop

I built and managed an online shop selling dehydrated pet treats as a one-man team. I handled Facebook and TikTok management, created video and photo content using Canva, published customer testimonials, and ran paid ads to boost sales. I also engaged with customers directly, processed orders, and launched campaigns such as promos, raffles, and discounts to increase engagement.