* Email and chat management
* Data entry and record keeping
* Scheduling and calendar organization
*Customer support and communication
*File management (Google Drive, Microsoft Office)
* Research and reporting
* Time management and multitasking
* Adaptability and self-motivation
* Ticketing tool (Zendesk, CSD)
* Editing tool (Canva)

Motivated and detail-oriented professional with over 5 years of
experience in customer service and administrative support. Skilled in
communication, organization, and multitasking, with a proven ability to
handle client inquiries and maintain high satisfaction ratings.

June 2022 – September 2025

Subject Matter Expert / Customer Service Representative, SHEIN LTD. Corporation

Handled customer inquiries via chat and email, ensuring timely and accurate responses.
Maintained high customer satisfaction scores and achieved Top 5 Agent ranking for
consecutive months and KPI Star.
Created standardized response templates to improve communication efficiency.
Provided team support and guided new agents through training and process updates.
Adapted quickly to new systems and procedures in a fast-paced remote environment.

October 2015 – July 2017

Barista, Rustan Coffee Corporation

Delivered excellent customer service in a fast-paced environment.
Maintained workplace cleanliness and organization, ensuring compliance with store
standards

— October 2015 – July 2017

Customer Service Representative, SPI CRM

Responded to over 2,500+ customer concerns via calls, maintaining excellent
service ratings.
Processed client data and order requests with accuracy and attention to detail.
Collaborated with team members to improve workflow and reduce response time

2013-2015

Diploma in Travel and Tourism Management Services, Saint John Bosco Institute of Arts and Sciences

2009-2013

Secondary Education, Philippine Law School – Lacson College