📧evangel.sumagang@outlook.com
📱+639171402591
🌐https://jobseekers.ph/ecsumagang

Detail-oriented customer service and technical support professional with 20 years of BPO experience supporting international customers, resolving complex technical issues, and managing customer inquiries across multiple accounts. Experienced in technical troubleshooting, CRM documentation, ticket management, printer and networking device support, and customer service operations. A graduate of Bachelor of Business Administration with General Virtual Assistant training from PRO VA Philippines. Eager to leverage strong organizational, communication, problem-solving, and time-management skills in a remote Virtual Assistant or administrative support role.

Data Entry and Data Management
Customer Service and Technical Support
Email Support and Written Communication
CRM and Ticketing Systems
Documentation and Recordkeeping
Technical Troubleshooting and Issue Resolution
Printer and Networking Device Support
Customer Inquiry Management
Multitasking and Time Management
Attention to Detail and Accuracy
Problem-Solving and Critical Thinking
Organization and Deadline Management

2005-2025

Concentrix

2016-2025

Senior Advisor 1 | Catalina Account

Managed customer inquiries related to coupons, printers, and associated technical concerns through ticketing systems.
Assisted store managers in troubleshooting and resolving printer-related issues.
Documented customer concerns, troubleshooting steps, and resolutions accurately.
Handled customer concerns professionally while maintaining service quality and meeting performance expectations.

2011-2016

Sales Representative and Technical Support Expert | Supportrix Account

Provided product information, sales assistance, and technical support for computers, software, gadgets, and networking devices.
Assisted customers with technical concerns and product-related inquiries.
Guided customers through troubleshooting procedures to identify and resolve technical issues.
Delivered customer-focused support while maintaining professionalism and clear communication.

2009 - 2011

Level 2 Technical Support Representative | Linksys Escalation Account

Handled escalated and complex technical support cases involving networking devices.
Performed advanced troubleshooting and root-cause analysis to identify and resolve technical issues.
Assisted customers with connectivity, configuration, and device-related concerns.
Documented technical findings and solutions to support case resolution and follow-up.

2005 - 2009

Technical Support Representative | Linksys and APAC Accounts

Provided technical support to international customers using networking devices.
Assisted customers with troubleshooting routers, range extenders, access points, and related connectivity issues.
Explained technical procedures in a clear and customer-friendly manner.
Worked to resolve customer concerns efficiently while maintaining service quality.

2003

Bachelor of Business Administration

2026

PRO VA Philippines, General Virtual Assistant Training