I am a detail-oriented Virtual Assistant specializing in data entry, bookkeeping support, executive assistance, customer service, CRM management, and documentation. Proficient in QuickBooks and Microsoft Office, I deliver reliable, accurate, and efficient work while maintaining proactive communication and adapting quickly to new tools and processes. I work independently with minimal supervision and am committed to helping clients streamline their operations, achieve their goals, and build long-term professional relationships.

October, 2020 - February, 2022

Customer Service Representative, Inspiro Relia Inc.

Worked across multiple customer service accounts, successfully completing language and product training for Amerimark Interactive. Later transitioned to an account specializing in high-end furniture and home accessories, where I excelled in customer service and became one of the top-performing agents. Subsequently, handled a ticketing services account, assisting customers with inquiries and resolving concerns for both prospective and existing ticket purchasers. Demonstrated adaptability, strong problem-solving skills, and consistent service quality across different accounts.

March, 2024 - March, 2024

PROVA Virtual Assistant Training

Completed PRO VA training focused on developing the essential skills and knowledge required for a Data Entry Specialist and Virtual Assistant role, including data management, administrative support, and attention to detail.

May, 2024 - August, 2024

Professional Virtual Assistant (Data Entry Specialist), Skobel's school Uniforms

Provided virtual assistance by managing and monitoring online store orders using various tools and platforms. Handled daily administrative tasks and delivered customer support through email and phone, addressing inquiries and resolving customer concerns efficiently while ensuring a positive customer experience.

February, 2025 - Present

Professional Virtual Assistant (Data Entry Specialist), Pantera Lider En Autopartes

Performed web research and data entry, compiling information from various websites into Excel spreadsheets. Generated reports using company tools and coordinated with management to support business operations. Managed Facebook ad publishing to increase page visibility and engagement. Utilized CRM software, including Zoho, to maintain accurate customer records and ensures smooth and efficient workflows.