Edna Kabigting

Customer Service Specialist | General VA
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Contact Information
  • edzkabigting76@gmail.com
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  • +639569338678
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  • Camarin Caloocan City, Philippines
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  • https://jobseekers.ph/ednakabigting
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EDUCATION
2010 - 2013

Bachelor of Science in Business Administration
Major in Marketing Management

JUNE 20, 2026
COMPLETED PRO VA TRAINING
SKILLS AND COMPETENCIES

Problem Solving & Critical Thinking
Email Management & Inbox Organization
Technical Support & Troubleshooting
Data Entry & Data Management
Lead Generation & Prospect Research
Calendar Management & Appointment Scheduling
Medical Virtual Assistance
Customer Service & Client Support
Order Processing, Returns & Refund Management
Google Workspace & Microsoft Office Suite
Canva & Notion
Internet Research & Data Collection
Time Management & Multitasking
Attention to Detail & Accuracy
Documentation & Record Keeping
Team Collaboration & Remote Work Efficiency
PROFESSIONAL SUMMARY

Marketing Management graduate with over 8 years of experience in sales and 5 years of experience in the BPO industry, specializing in customer service, email support, technical support, and order management. Experienced in handling high-volume customer inquiries, managing an average of 90 support tickets daily while maintaining accuracy, efficiency, and customer satisfaction. Proven ability to build strong customer relationships, identify client needs, and deliver effective solutions that drive customer satisfaction and business growth.

Trained Virtual Assistant with skills in Email Management, Lead Generation, Data Entry, and Medical VA support. Dedicated to helping businesses increase productivity, enhance customer satisfaction, and achieve growth through organized, detail-oriented, and dependable support. I am proficient in tools such as Google Workspace, Microsoft Office, Zendesk, Salesforce, Canva, and Notion.
WORK EXPERIENCE

CUSTOMER SERVICE SPECIALIST
September 2021 - 2026
Responsibilities:
* Provided exceptional customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction.
* Demonstrated in-depth product knowledge to effectively present features, benefits, and value propositions to customers.
* Managed customer accounts and maintained accurate records of interactions, purchases, and follow-up activities.
*Handled customer complaints professionally and provided timely solutions to strengthen customer loyalty.
*Recognized for strong communication, negotiation, and relationship-building skills.

CUSTOMER RELATIONS & SALES EXPERT
2013 - 2021
Responsibilities:
*Assisted customers in identifying products and services that best meet their needs and preferences.
*Consistently met and exceeded individual and team sales targets.
*Built strong customer relationships through excellent communication and personalized service.
*Maintained attractive product displays and ensured merchandise availability.
*Monitored market trends and competitor activities to identify sales opportunities.
*Identified opportunities for upselling and cross-selling to maximize revenue.
*Collaborated with team members to achieve store goals and improve customer experience.
PORTFOLIO

MEDICAL VA: https://jobseekers.ph/ednakabigting/portfolio/medical-virtual-assistant/75017
DATA ENTRY: https://jobseekers.ph/ednakabigting/portfolio/data-entry/75019
LEAD GENERATOR: https://jobseekers.ph/ednakabigting/portfolio/lead-generator/75023