2017
Bachelor of Science in Computer Engineering Major in CISCO
AMA University
More Info About Me
My background is mainly in lead generation, sales support, CRM management, and customer service, with experience working across healthcare, sportswear, and gaming.
Most recently, I worked with PeptideMatch.io as a Lead Generation Specialist. I researched healthcare clinics and wellness providers across the U.S., verified their services and business information, identified decision-makers, found contact details, updated HubSpot records, handled cold email outreach and follow-ups, and helped coordinate discovery calls with qualified prospects.
Before that, I spent almost three years with Allen Sportswear, where I handled B2B and B2C lead generation through calls, texts, and email campaigns. I also worked with Salesforce, HubSpot, GoHighLevel, and Pardot to manage leads, track follow-ups, and keep customer information organized. My role also included customer support before and after the sale, so I was able to work on both the prospecting and relationship side of the business.
I also worked with Scopely on Monopoly GO as a Player Support Agent, helping players through live chat and email. I handled concerns such as gameplay issues, missing rewards, refunds, and purchase problems. That role helped me become better at communication, problem-solving, and handling customer concerns professionally.
I’m proficient with Google Workspace, Microsoft Office 365, GoHighLevel, HubSpot, Salesforce, Pardot, Helpshift, Azalea, and other productivity and CRM tools. I’m detail-oriented, tech-savvy, and comfortable working independently while keeping tasks organized and deadlines on track.
To your success,
Edward Lapitan
My Skills and Competencies
Technical & Administrative
Data Entry
Email Marketing
Project Management
Retail Inventory
Lead Generation
Certificates
My Experience and Education
2026
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2026
PeptideMatch.io
(Lead Generation Specialist)
Researched and identified high-potential clinics, med spas, wellness centers, and healthcare providers offering peptide therapy, GLP-1s, hormone optimization, NAD+, and related treatments.
Verified businesses, services, decision-makers, contact information, social profiles, and peptide offerings using official websites, Google Business, LinkedIn, Facebook, Instagram, and healthcare directories.
Maintained accurate HubSpot records by enriching missing information, documenting research findings, updating lead status, and identifying and merging duplicate records.
Executed targeted cold email and follow-up campaigns, engaged qualified decision-makers, managed prospect responses, and coordinated discovery calls for interested clinics.
2023
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2026
Allen Sportswear
(Jr. Lead Generation, Sales, and Customer Specialist)
Lead Generation, Customer, and Sales Support
Handled B2B and B2C lead generation, reaching prospects through calls, texts, using 8x8 & Ring Central as our dialer, and email campaigns.
Ran email marketing, automation, and cold-calling efforts that consistently delivered qualified leads for the sales team using Pardot.
Kept CRM records accurate and updated in GoHighLevel, Hubpost, Salesforce, and Pardot to track leads and follow-ups efficiently.
Provided customer support from first contact to closing, and after-sales, which strengthened client relationships and retention.
2023
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2023
Responsive Centers
(Medical Administrative Staff, Billing Department)
Managed the full billing cycle, from insurance verification to EAP billing, virtual card payments, and copay collection.
Resolved insurance and authorization issues quickly, making sure patients had active coverage before appointments.
Monitored provider billing reports, aging accounts, and CCOF-AUTO RUN reports to keep records accurate and up to date.
Coordinated patient intake, scheduling, referrals, and email communications, ensuring a smooth experience for patients and providers.
Helped streamline billing and admin workflows, making the department more organized and efficient.
2020
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2023
Scopely - Monopoly Go
(Player Support Agent Tier II)
Live Chat Support, Player Retention, and Satisfaction
Delivered real-time live chat support, resolving player concerns
while keeping satisfaction high.
Solved gameplay issues, missing rewards, refunds, and purchases
problems, reducing escalations, and improving the player
experience.
Responded with clear and solution-focused communication,
which helped increase player trust and retention.
2021
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2021
El Paso Sports – Part Time
(Lead Generation Specialist)
Lead Generation
Generated high-quality leads by engaging prospects on social media and analyzing engagement insights.
Identified and nurtured potential customers, supporting the company’s sales growth.
2020
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2021
Yangjiang Hasen Industrial Co., Ltd.
(Business Developer – Part Time)
Lead Generation
Created email prospect lists using 263mail and email scraping tools to grow the client’s customer base.
Helped the client reach new potential customers internationally through targeted online lead generation.
2018
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2020
Philippine Seven Corporation
(Field Auditor – Retail Inventory Specialist)
Conducted daily store and quarterly warehouse inventory
audits to ensure accurate stock reporting.
Prepared Store Inventory Reports for review and sign-off by
store and warehouse managers.
2020
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2020
PROVAPH
(Lead Gen/Email Marketing - Trainee for Skill Enhancement)
Completed 7 hours of specialized lead generation and email marketing training focused on converting prospects, qualifying leads, and increasing conversion rates.
Directly strengthened my performance at Allen Sportswear and part-time lead generation roles, helping me engage more qualified prospects and support sales growth.
2020
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2020
PROVAPH
(General Virtual Assistance – Trainee for Skill Enhancement)
Completed comprehensive hands-on training focused on the practical use of digital tools and platforms for remote operations. Strengthened skills in CRM coordination, data management through Google Workspace and Microsoft Office, workflow organization, client communication systems, and task automation tools commonly used in virtual assistant, sales, and lead generation roles.
My Services
Administrative
Managing scheduling, data entry, CRM updates, and documents to keep daily operations organized and running smoothly.
Inbound & Outbound: Calls, Texts, & Email
Managing client communication across all channels to keep workflows moving smoothly.
Retail Inventory
Ensures that sales records and actual store inventory match up, and keeps all stock organized and replenished.
Lead Generation / Email Marketing
Gather client information through phone, online research, and social media. Find decision-makers on company websites.