Phone
+63 9688544493

Email
edwinjr.presente@gmail.com

Address
Purok 1 Santan St.
Barangay Cutud, Angeles
City, Pampanga,
Philippines

Detail‑oriented professional with 9 years of combined experience in the BPO industry and as a Medical Virtual Assistant. Skilled in prior‑authorization, claims management, insurance verification, and patient communication, consistently ensuring accuracy and efficiency. Proficient in Microsoft Office Suite, Canva, Adobe Acrobat, and adept with AI tools like ChatGPT and Copilot to streamline workflows. Resourceful and adaptable, excelling in process optimization, data management, and administrative support for healthcare outsourcing and business operations.

Medical Virtual Assistant (2023–2026)
- Provided administrative and clinical support to healthcare providers, including scheduling, patient communication, and insurance verification.
- Processed claims and prior‑authorizations with accuracy, ensuring compliance with U.S. healthcare policies.
-Maintained patient records and documentation, enhancing workflow efficiency and data integrity.

Process Associate – Health Insurance (2018–2022)
- Managed medication prior‑authorization requests, ensuring compliance with U.S. insurance policies.
- Processed and verified claims with accuracy, coordinating with providers to resolve discrepancies.
- Consistently met daily targets, achieving 98% accuracy in claims handling.

Healthcare Insurance Processing
Medical Virtual Assistance
Medical Billing & Data Entry
Customer Service & Client Support
Claims Management
Document Creation & Editing
AI Tools Knowledge (ChatGPT, Copilot)

STI College (2015)
Associate Degree in Information Technology