Ella Willer

Virtual Assistant
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Contact Information
  • +639765408332
  • ellawiller22@gmail.com
  • jobseekers.ph/ellawiller
  • Metro Manila, Philippines
Skills

Executive Support and Operations

Executive Support and C-Suite Partnership
Calendar and Meeting Optimization
Travel and Ground Logistics
Inbox Filtering and Gatekeeping
Project and Task Coordination
Invoice and Financial Tracking
Stakeholder and Executive Communication
Vendor and Expense Management
Meeting Minutes and Executive Micro-Briefings


Medical and Healthcare Virtual Assistance

EMR / EHR Systems Administration
Patient Care and Telehealth Scheduling
Medical Data Entry and Record Accuracy
HIPAA Compliance and Data Safeguards
Patient Intake and Care Coordination
Insurance Verification and Prior Authorization
Telehealth Platform Support


Data Management and Systems

Database Cleaning and De-duplication
Data Auditing and Quality Control
CRM System Administration
Advanced Excel and Google Sheets Architecture
File and Knowledge Base Organization
Data Entry and Processing
Data Validation and Pipeline Integrity
Reporting and Executive Dashboards


Creative and Marketing Assets

Graphic Design and Brand Collateral
Content Creation and Social Assets


Freight Operations and Software Proficiency

Freight Operations and Dispatching
Logistics Documentation and Audit
TMS and Data Management
Carrier and Driver Communication
Issue Resolution and Exception Handling
Carrier Onboarding and Compliance

About Me

Versatile Virtual Assistant with a strong administrative background across Executive Support, Freight Logistics, and Medical Virtual Assistance. Proven track record in managing fast-paced daily operations, handling complex scheduling, and maintaining precise, confidential data entry. Trained in freight workflows, load tracking, and dispatch support, alongside a solid grasp of healthcare administrative tasks, patient communication, and EHR/EMR updates. A quick-learning, detail-oriented communicator skilled at prioritizing high-stakes tasks, streamlining workflows, and supporting busy executives and operations seamlessly.


Work Experience
2025-2026

Virtual Assistant, Freelance

Instructional Support, Content Creation, Learning Management Systems (LMS), and Workflow Automation

Responsibility:
Instructional Content Creation
Assessment and Grading Support
Platform Engineering and Deployment:
Data and Record Management
Workflow Automation

2024-2025

MEDVA (Dental), Freelance

Patient Intake and Triage: Manage virtual patient check-ins, collect medical/dental histories, handle digital intake forms, and screen inbound inquiries to accurately triage dental emergencies versus routine cleanings.

Smart Schedule Optimization: Coordinate appointment scheduling, recalls, and cancellations using specialized dental software. Maximize production by strategically filling gaps in the hygienist and dentist chairs.

Billing and Accounts Receivable: Issue digital invoices, process remote payments, follow up on delinquent patient accounts, and resolve unpaid or denied insurance claims through systematic appeals.

2024-2025

(Content Creator), K2Z Event Creations

Multimedia Content Production: Conceptualize, script, and edit high-quality visual content

Remote Brand Management: Establish and maintain a cohesive visual identity, tone, and brand aesthetic , ensuring consistency from initial concept to publication.

2022-2024

Executive Virtual Assistant (Aide-de-Camp Support)

Dynamic Calendar and Triage Management:
High-Protocol Travel and Logistics Coordination:
Executive Information Synthesis
Liaison and Stakeholder Management
Data Security and Confidentiality
Event and Ceremony Management

2021-2026

Online ESL Teacher, Freelance

Vietnamese, and Turkish ( 17-50 years old ) and Korean (0-15 years old) students

Customized Lesson Delivery
Needs Analysis and Customization
Practical Workplace Coaching:
Confidence and Fluency Building
Digital Learning Management:
Progress Tracking and Reporting

2017-2021

Admin/Training Officer, NS Security Agency Inc.

Training Program Management
Regulatory and Licensing Compliance
Administrative Operations
Performance Evaluation and Triage
Client Coordination and Reporting
Logistics and Equipment Control

2014-2016

Researcher and Analyst, MCI, PMC

Data Collection and Extraction
Analysis and Synthesis
Report Generation and Visualization
Predictive Insights
Stakeholder Briefing
Quality Assurance and Validation

2014-2016

Course Facilitator/Instructor, MCI, PMC

Instructional Delivery and Facilitation
Curriculum Optimization
Performance Evaluation and Testing
Classroom and Range Management:
Mentorship and Leadership Development
Training Progress Reporting

2005-2006

Health Worker (Volunteer), Brgy Mina Health Center

Vital Signs Monitoring
Patient Data Collection
Physician Reporting
Triage and Screening
Community Health Documentation

Education
2026

Google AI, Google

2022

Virtual Executive Assistance Course, VirtualWorkPH

2022

Social Media Management Course, VirtualWorkPh

2022

Basic Wordpress Course, VirtualWorkPh

2021

General Virtual Assistance Training, ProVA

2006

Bachelor of Science in Nursing 2, Tanchuling College

2026

Freight VA Training, Freight Courses 101