2008
BS Computer Science
Central Colleges of the Philippines
Why Me? Why Not?
I am Erelyn Pagas Maglana, a Computer Science graduate with over 15 years of experience in customer service, administration, retail operations, and management. I am a responsible, organized, and adaptable professional who enjoys learning new skills and taking on new challenges.
My diverse work experience has strengthened my skills in customer service, administrative tasks, communication, coordination, multitasking, and problem-solving. And as I transition into the Virtual Assistant field, I'm bringing with me years of experience in managing responsibilities and supporting daily operations.
My key strengths include administrative support, customer service, communication, organization, time management, multitasking, problem-solving, team coordination, and attention to detail. With my background in Computer Science, I am also comfortable with technology and have a strong knowledge to new software, platforms, and digital tools. My goal is to effectively support clients or businesses, help keep their daily operations organized, and contribute to their success through dependable and efficient work.
My Skills and Competencies
Social Media Management
Online Bookkeeping
Data Entry
Certificates
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My Experience and Education
2025
-
2026
PPI HOLDINGS INC.
(Shift Manager)
Supervises daily store operations during their assigned shift, ensures excellent customer service, manages staff, handles cash and inventory, maintains food safety and cleanliness standards, and helps achieve sales and operational goals.
2016
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2017
Concentrix
(Customer Service Representative)
Handled customer accounts and billing inquiries, processed payments and adjustments, refunds and resolved account-related concerns, and provided accurate and timely customer support while maintaining proper records and documentation.
My Services
Social Media Management
Scheduled content, managed social media accounts, engaged audiences, and maintained brand presence.
Data Entry / Encoder
Entered and organized data accurately while maintaining records & ensuring information complete and error-free
Online Bookkeeper
Managed records, tracked income and expenses, reconciled accounts, and organized financial documents accurately.