TEASY, Shift Lead / Graphics Designer

Created over 500 flyer designs, supported the team, handled sensitive interactions, and maintained a consistent brand voice.

PlanetArt (Part-time), VA / CSR

Served as the main customer contact through phone, chat, and email, reviewing orders for accuracy, resolving concerns, and handling administrative tasks.

VM Agency, Conversation Manager

Maintained a consistent brand voice, managed communications using CRM and chat tools, and handled sensitive conversations with professionalism.

Injury Network, Appointment Setter

Conducted outbound calls to potential clients, gathered case details for eligibility, and coordinated appointments with attorneys.

Appen US, SocMed Labeller / Search Engine Evaluator

PILCOMAYO PROJECT
WHATCOM
Rated ad relevance and performed annotation, classification, evaluation, and testing to ensure accurate targeting on Facebook and Instagram.

Amazon, Account Specialist (Voice/Chat/Email)

Resolved customer concerns, provided accurate product and policy information, processed transactions, and assisted with technical issues.

MyVA, Real Estate Appointment Setter

Conducted outbound calls to property owners, gathered property details, and scheduled follow-ups or appointments with interested sellers.

Author Solutions, Check-in-coordinator

Reviewed and organized author submissions, maintained accurate records with quality checks, and coordinated with editors and authors on updates and recommendations.

Wipro, Subject Matter Expert

Handled escalated customer issues across phone, email, and chat, resolved complex concerns, and supported agents in meeting KPIs and delivering excellent service

Survey Sampling International, Market Researcher / Telemarketer

Conducted outbound survey calls professionally, recorded responses accurately in the CRM, and ensured compliance with data privacy and do-not-call regulations.