2004
Bachelor of Science in Business Administration major in Marketing
University of the East, Philippines
More Info About Me
I a dynamic Team Lead and Social Media Manager with a passion for leading high-performing teams and building impactful digital brands. I combine strategic leadership with creative marketing to drive measurable growth and engagement.
As a Team Lead, I focus on collaboration, clear communication, and empowering team members to reach their full potential while delivering results efficiently. I thrive in fast-paced environments where organization, problem-solving, and teamwork are key.
As a Social Media Manager, I develop data-driven content strategies, manage multi-platform campaigns, and create engaging brand stories that connect with target audiences. I use analytics and insights to continuously optimize performance and strengthen online presence.
I’m committed to driving success both behind the scenes with my team and in front of audiences through compelling digital experiences.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Success
Certificates
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My Experience and Education
2023
-
2025
M1 Limited, Singapore, 9
(Team Supervisor)
▪ Managed a team of 15 agents, a role that significantly
impacted customer service. My responsibilities included
overseeing daily contact centre operations, processing
customer feedback, and attending to customer
complaints. Resolving customer issues
involves a meticulous and thorough assessment to
identify and bridge service gaps, ensuring
comprehensive solutions.
▪ Maintaining call quality through diligent transaction
monitoring that significantly enhanced customer
satisfaction by ensuring prompt and accurate responses
to enquiries, effectively addressing concerns and
devising solutions that resonate with our
customers.
▪ Engage in staff development, performance evaluation,
targeted coaching to rectify inefficiencies, and staff
counselling. Firm advocates for nurturing team
members. A well-engaged team is a cornerstone of
heightened team productivity and diminished
absenteeism.
2012
-
2023
M1 Limited,
(Senior Customer Service Officer)
▪ Implemented new training program for Junior
Customer Service Officer leading to improved
performance levels.
▪ Lead pilot phase of live chat support, developing
protocols and guidelines
▪ Managed escalated calls from customers with complex
issues, resolving problems efficiently while maintaining
composure under pressure.
▪ Contributed to increased sales by upselling products
or services when appropriate during customer
interactions.
2023
-
2025
CY GABRIEL COMMERCIAL
(SOCIAL MEDIA MANAGER ( Part-Time))
- Content planning and posting
- Community management
- Brand voice and engagement
- Analytics for organic content
2018
-
2025
REGP Elegant Curtain Hauz
(Social Media Manager / Data Entry Specialist (Part Time))
- Planned, created and manage content across social media platforms, including paid campaign to grow engagement and brand visibility
- Monitored analytics, optimized performance, and managed audience interactions.
- Accurately entered, updated, and maintained data across systems while ensuring data quality and confidentiality.
- Generated basic reports and supported administrative and operational tasks.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.