2004
Bachelor of Science in Business Administration major in Marketing
University of the East, Philippines
Executive Assistant | Social Media Manager | Administrative Support | Calendar and Email Management | Content Creation | Meta Ads | Digital Marketing
Results‑driven professional with multi‑disciplinary expertise in executive support and team leadership.
Skilled in streamlining operations, digital marketing, data management.coordinating high‑level communications, and driving organizational efficiency. Proven ability to lead teams, manage social media campaigns that boost brand visibility, and maintain accurate records through meticulous data entry.
Adept at balancing strategic oversight with hands‑on execution, delivering measurable impact across administrative, supervisory, and digital platforms.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Success
Certificates
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My Experience and Education
2026
-
2026
Fraser and Fraser Consulting Inc
(Executive Assistant)
Results-driven Executive Assistant with experience supporting executives and business operations through calendar management, email correspondence, meeting coordination, travel planning, client communication, and project administration. Skilled in organizing workflows, managing multiple priorities, and ensuring smooth day-to-day operations. Proficient in Microsoft Office, Google Workspace, CRM systems, and remote collaboration tools, with a strong focus on efficiency, professionalism, and attention to detail.
2023
-
2025
M1 Limited, Singapore, 9
(Team Supervisor)
▪ Managed a team of 15 agents, a role that significantly
impacted customer service. My responsibilities included
overseeing daily contact centre operations, processing
customer feedback, and attending to customer
complaints. Resolving customer issues
involves a meticulous and thorough assessment to
identify and bridge service gaps, ensuring
comprehensive solutions.
▪ Maintaining call quality through diligent transaction
monitoring that significantly enhanced customer
satisfaction by ensuring prompt and accurate responses
to enquiries, effectively addressing concerns and
devising solutions that resonate with our
customers.
▪ Engage in staff development, performance evaluation,
targeted coaching to rectify inefficiencies, and staff
counselling. Firm advocates for nurturing team
members. A well-engaged team is a cornerstone of
heightened team productivity and diminished
absenteeism.
2012
-
2023
M1 Limited,
(Senior Customer Service Officer)
▪ Implemented new training program for Junior
Customer Service Officer leading to improved
performance levels.
▪ Lead pilot phase of live chat support, developing
protocols and guidelines
▪ Managed escalated calls from customers with complex
issues, resolving problems efficiently while maintaining
composure under pressure.
▪ Contributed to increased sales by upselling products
or services when appropriate during customer
interactions.
2023
-
2025
CY GABRIEL COMMERCIAL
(SOCIAL MEDIA MANAGER ( Part-Time))
- Content planning and posting
- Community management
- Brand voice and engagement
- Analytics for organic content
2018
-
2025
REGP Elegant Curtain Hauz
(Social Media Manager / Data Entry Specialist (Part Time))
- Planned, created and manage content across social media platforms, including paid campaign to grow engagement and brand visibility
- Monitored analytics, optimized performance, and managed audience interactions.
- Accurately entered, updated, and maintained data across systems while ensuring data quality and confidentiality.
- Generated basic reports and supported administrative and operational tasks.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Executive Assistant
Results-driven Executive Assistant with experience supporting executives and business operations through calendar manage