2013
BSEd Major English
Mandaue City College
More Info About Me
Experienced virtual assistant and healthcare professional with a strong background in patient support, coverage management, and appointment setting. Outcome-focused and detail-oriented, I am accountable and committed to delivering consistent, high-quality results. My goal is to make a meaningful contribution to your business’s success while building a win-win partnership where both the client and I succeed together.
My Skills and Competencies
Social Media Management
Medical Vistual Assistant
Data Entry
Content Creator
Customer Service Professional
Certificates
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My Experience and Education
2023
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2026
Manulife Business Processing Services
(MEDICAL HEALTH CARE CUSTOMER SUPPORT (Lev 2))
• Handle insurance-related inquiries, claims, and policy updates with accuracy and empathy.
• Assist clients in navigating coverage options and resolving complex issues efficiently.
• Collaborate with internal teams to streamline remote communication and improve service quality.
• Maintain compliance with insurance policies and data confidentiality standards.
May 2023
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December 2023
Swiggle Media
(Appointment Setter Supervisor)
• Scheduled and coordinated client appointments, ensuring smooth calendar operations.
• Contacted leads professionally and confirmed appointments with attention to detail.
• Contributed to the team’s efficiency by managing communication and follow-ups.
• Supervised a team of two appointment setters, providing guidance, monitoring performance, and ensuring daily goals were met.
August 2015
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February 2023
Concentrix
(Customer Service Representative | SME Role)
• Handled escalated customer calls and provided timely resolutions to complex issues.
• Trained and supported new team members as Subject Matter Expert (SME).
• Supervised team growth and efficiency, ensuring deliverables met company goals and service standards.
• Recognized for maintaining high customer satisfaction scores through effective communication.
Market Researcher
-
August 2015)
Survey Sampling INC.
(Market Researcher)
• Gathered and analyzed market trends, consumer preferences, and competitor data.
• Conducted surveys and compiled reports for client presentations.
My Services
Expert Patient Care Coordinator
Helping healthcare teams manage patient support via insurance verification, eligibility checks, and scheduling.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service
Offer reliable customer service skills by resolving concerns efficiently, communicating clearly, and valuing clients.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.