2013
BSEd Major English
Mandaue City College
More Info About Me
Dedicated and performance-driven professional with extensive experience in customer support and healthcare services. Skilled in health insurance verification, benefits and claims support, provider coordination, and resolving coverage issues to help patients access the care they need. Recognized for strong communication, problem-solving, and delivering exceptional customer service with accuracy and efficiency. My goal is to make a meaningful contribution to your business’s success while building a win-win partnership where both the client and I succeed together.
My Skills and Competencies
Insurance Verification Specialist
Medical Vistual Assistant
Data Entry
Patient Support Coordinator
Customer Service Professional
Certificates
×
![]()
My Experience and Education
2023
-
2026
Manulife
(MEDICAL HEALTH CARE CUSTOMER SUPPORT (Lev 2))
-Assist patients with health insurance inquiries, eligibility verification, benefits, claims follow-up, and policy updates.
-Coordinate with healthcare providers and internal teams to resolve coverage issues and ensure timely patient care.
-Support employees through product knowledge, policy guidance, and process updates to improve service delivery.
-Serve as a subject matter expert for healthcare products, policies, and operational procedures.
-Document patient interactions accurately while maintaining compliance with company standards.
-Resolve complex customer concerns efficiently, contributing to positive patient experiences.
May 2023
-
December 2023
Swiggle Media
(Appointment Setter Supervisor)
-Managed appointment scheduling and calendar coordination while ensuring accuracy and efficiency.
-Coached and mentored appointment setters to improve performance and productivity.
-Delivered real-time support, quality guidance, and performance feedback.
-Implemented scheduling improvements that enhanced operational efficiency and client satisfaction.
August 2015
-
February 2023
Concentrix
(Senior Customer Support Representative)
-Resolved escalated customer inquiries while consistently meeting quality and service metrics.
-Assisted customers with billing, account management, technical support, and service concerns.
-Trained and mentored new employees on customer service best practices and company procedures.
-Collaborated with leadership to support process improvements and enhance customer satisfaction.
-Maintained high performance in customer experience, quality, and compliance metrics.
Market Researcher
-
August 2015)
Survey Sampling INC.
(Market Researcher)
-Conducted market research surveys and collected customer feedback.
-Analyzed consumer responses to support business insights and decision-making.
-Maintained accurate records while adhering to research standards.
My Services
Expert Patient Care Coordinator
Helping healthcare teams manage patient support via insurance verification, eligibility checks, and scheduling.
Insurance Verification Specialist
Insurance inquiries, claims, policy updates, and verify eligibility. Coordinate healthcare providers.
Customer Service
Offer reliable customer service skills by resolving concerns efficiently, communicating clearly, and valuing clients.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.