2020
Bachelor of science in mechanical engineering
Bataan Peninsula State University
More Info About Me
I'm a passionate and tech-savvy virtual assistant with a strong problem-solving attitude. My career began in the virtual world, working for a BPO company as a market researcher, conducting phone interviews and collecting valuable data. Additionally, I've gained experience as a debt collection agent, proactively reaching out to debtors to discuss payment statuses. I also served as a secretary, responsible for payroll, attendance, managing email, and providing field updates to our head.
My academic background includes a Bachelor of Science in Mechanical Engineering, but my desire to work from the comfort of my home has driven me to excel in the virtual assistance field. With a deep commitment to delivering top-notch support, I'm here to leverage my skills and experience to make your tasks more manageable and efficient.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Certificates
My Experience and Education
August 2020
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December 2020
Haena Construction
(HR/Secretary)
Provided administrative and HR support by assisting with recruitment, scheduling interviews, managing payroll records, handling email correspondence, organizing documents, and supporting daily office operations.
March 2021
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July 2021
stellar 167 manpower
(Collections Specialist)
Managed customer accounts by following up on outstanding balances, negotiating payment arrangements, resolving account concerns, and maintaining accurate payment records with professionalism.
March 2022
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December 2022
Dynata Philippines Inc.
(Online Market Researcher)
Conducted telephone surveys and gathered market research data while ensuring accuracy and maintaining high-quality standards to support business insights and decision-making.
February 2024
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January 2025
CNS
(Customer Engagement Specialist)
Managed high-volume customer interactions while building strong relationships to improve engagement and retention. Scheduled promotional campaigns, maintained customer records, and consistently delivered personalized customer support in a fast-paced environment.
Part time
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/
Freelance
(Social Media Manager)
Managed Instagram and Threads accounts by scheduling content, engaging with followers, responding to inquiries, and organizing content libraries. Researched trends and implemented engagement strategies to help grow the accounts organically.
November 2024
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Present
Blue Horizon
(Operations Team Leader)
Lead a remote team by managing daily operations, scheduling, quality assurance, and performance monitoring. Provide coaching, resolve operational issues, coordinate shift coverage, and implement strategies to improve productivity and team performance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Collect, organize, and analyze online data from diverse sources to enhance your business decisions and growth.
Graphic Designer
Create eye-catching designs that make your brand stand out and leave a strong impression on your audience.