2012
Computer System Design and Programming
AMA Computer Learning Center
More Info About Me
Hi! I’m a first-time mom figuring out motherhood, sleepless nights, and taking baby steps back into my career. This season has made me stronger, more patient, and very big on purpose. I’m excited to learn, grow, and find work that fits both my heart and my little family.
My Skills and Competencies
Data Entry /Encoder
Appointment Setting
Email Marketing
Cold Caller
Customer Service
Technical Support
Certificates
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My Experience and Education
2021
-
2025
Booth and Partners Philippines Inc
(Technical Support Representative)
Phone support to Business Enterprise and Residential customers about their internet services, billing and account concerns.
- Order management and monitoring
- Triaging Tickets
2023
-
2023
American Life Insurance / Globe Life
(Part Time Phone Appointment Setter)
- Outbound call to different types of Clients whether it is a Policy Owner, Credit Union, Child Safe Kit Program and a lot more leads provided.
- Setting appointments with the Sales Manager
- Tracking set appointments and follow ups via Google Spreadsheet.
2019
-
2021
Acquire BPO Asia Inc
(Service Delivery Project Manager)
- Phone support to residential customers about their billing services.
- Phone support to Business enterprises about managing their orders up to activation of their service/s.
- Adding service charges after activation and handling investigation/validation of billing isputes of Business Enterprise customers.
My Services
Lead Generator
Generates leads through targeted emails and cold calls, engaging prospects for business growth.
Customer Service / Technical Support
Delivers customer service and tech support, resolving issues and ensuring helpful, efficient assistance.
Data Entry Encoder / Web Researcher
Search the Internet for information on a wide variety of topics.