Experienced in administrative support, client coordination, scheduling, contract management, and customer service. Proficient in Google Workspace, Microsoft Office, Zoom, Slack, Asana, Shopify, Eleventh, GoShippo, and CRM systems. Highly organized, detail-oriented, and capable of managing multiple priorities while delivering high-quality results with minimal supervision. Seeking to contribute strong operational and client support expertise as a Virtual Assistant.
Mapua University
Far Eastern University
Managed Google Calendar scheduling, handled Shopify and Eleventh platform tasks, coordinated orders through GoShippo, managed ClassBento bookings, and responded to customer emails promptly and professionally.
Managed scheduling and service bookings, coordinated communication between teams and clients, maintained job records, handled emails and calls, and prepared daily reports.
Develop and implement comprehensive social media strategies to increase brand awareness, engagement, and conversion. Manage social media accounts, including daily monitoring, posting, and responding to comments and messages. Stay up to date with the latest social media trends, tools, and best practices.
Entered, updated, and verified data accurately and efficiently while maintaining data integrity, confidentiality, and organized records. Generated reports, resolved discrepancies, and provided general administrative support in collaboration with the team.
Created and optimized content for blogs, websites, and social media, boosting brand awareness, engagement, and organic traffic through SEO-driven strategies and creative collaboration.
End-to-end process within a business that starts with receiving a customer order and concludes with receiving payment for the delivered goods or services. The key steps in this process typically include order entry, order fulfillment, shipping, invoicing, and finally, receiving payment.
To investigate the customer ’s account if there is unusual activity and to distinguish if the activity or event is fraud or not. So we can granted their request.
It is our responsibility to provide excellent solution and customer service to our customer experiencing different problems and issue. To assist customers with complaints and enquiries, provide product and service information, accept purchases, and process returns. It is our role to assist customers in understanding the goods and answering inquiries regarding their issue.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
I provide administrative support including inbox management, scheduling, data entry, and document organization.