📍San Miguel, Bacong, Negros Oriental Philippines 6216
✆ +639368658149
✉ gracefritz07@gmail.com

Technical Support
Customer service skills
Email Handling
Verbal and written communication Problem-Solving
Multitasking Abilities
Administrative support & Human resources
Executive support Documentation and control CRM Tools
Data Entry
Microsoft Teams
Google Workspace

• Negros Oriental State University
Main Campus I
Graduate of Bachelor of Business
Administration - Tourism Management
2012- 2016

• Silliman University
Bachelor of Business
Administration – Management
2011-2012

• GDS Training (Global Distribution Systems) - Amadeus Basic Reservation Course (with certificate)
• On-the-Job Training at 2GO Travel On-the-Job for 360 Hours
• Promotion Services NC II TESDA
• Contact Center Services NC II National Certificate

Virtual Assistant supporting Australian clients, backed by 3+ years of customer service experience that strengthens communication, efficiency, and client satisfaction. Experienced in administrative support, remote operations, and real estate sales administration.

Real Estate Sales Admin VA, The Platinum Support - Office-based (Australian)

• Manage and update CRM systems (REX), sales spreadsheets, and Monday, including leads, listings, and settlements.
• Process property listings and sales documentation, contracts, variations, finance approvals, and settlements.
• Prepare CMAs, save and upload photos, floor plans, videos, certificates, and reports to REX and shared drives.
• Handle compliance and transaction documents (B&P, ESC, clearance certificates, invoices, deposits, and receipts).
• Manage inboxes, buyer/seller communications, reminders, review requests, and follow-ups.
• Support agents with lead management, appraisals, price updates, calendar bookings, and general sales administration

Administrative – HR Assistant, Dumaguete Coconut Mills, Inc, (DUCOM), San Miguel, Bacong Negros Oriental

• Demonstrated strong administrative and HR support experience, including SOP updates, filing systems, report preparation, and audit documentation
• Supported recruitment and talent acquisition through job postings, applicant screening, onboarding, and training coordination
• Maintained accurate employee records (201 files) in compliance with government standards
• Assisted new hires with pre-employment requirements and onboarding inquiries
• Handled employee concerns and HR-related requests in line with company policies and labor laws

Client Services Representative, Inspiro Relia, Inc., Dumaguete City Negros Oriental Philippines

• Conducted ESL lessons, motivating students to speak English and fostering a positive, engaging learning environment.

Chat / Email Support, ECE Contact Centers, Dumaguete City, Negros Oriental

• Provided responsive chat and email support for Earnin, addressing user inquiries, resolving app and transaction issues, and ensuring a positive customer experience.

Retail Store Associate, Globe Telecommunications under QQI, Inc., Dumaguete City Negros Oriental Philippines

• Delivered personalized in-store assistance, guiding customers through Globe Telecom products and services and resolving issues to ensure a seamless and positive experience.

ESL Tutor (Homebased), Rarejob, Inc., Philippines

• Provides English lessons to Japanese learners online using the company’s teaching material.

Customer Service Representative, Qualfon, Inc., Dumaguete City

• Handled inbound calls for a telecommunications account, resolving billing, account, and service-related inquiries while maintaining high customer satisfaction.